Question Installed new graphics card - PC cannot get past Starting Windows

[jjhawkins87]

So I recently purchased new MSI Nvidia 730 graphics card to install on a Dell Optiplex 760. My operating system is Windows 7 Professional.

I have put the new graphics card into the appropriate location in the computer. When I switch the PC on it recognises the new hardware, which is good. However on startup it gives me the option of 'Starting Windows Normally' or 'Run Startup Repair'. I select Run Startup Repair and it is always stuck on 'Windows is loading files'. I have rebooted and tried Starting Windows Normally, but it does not go beyond the starting windows screen.

I have not installed the driver for the new graphics card because I cannot even start in safe mode, low resolution mode or anything as it also gets stuck in the loading files screen.

Not the most technical so anybody help!

 

[Mrgr74]

What happens if you take it out and either use the on-board or the previous GPU? Does the PC load to your desktop? The stock Optiplex 760 came out in 2009. Have you updated the Bios as the GPU is much newer than your system. I looked at the info sheet on your mobo and it is of the older PCIe X16, but the 730 is backwards compatible and so should work with your system as it's requirements aren't that high. I'd suggest that you check for a Bios update for your motherboard and try again.

Possibly try uninstalling all GPU drivers, both the onboard &/or the other GPU you had installed, disable it in the Bios, then try reinstalling the 730 into the slot and then reboot. Allow Windows to use the default driver and see if the PC will boot to your desktop.

https://www.dell.com/downloads/emea/products/optix/Optiplex_brochure_760_isen.pdf

Bios Info - https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=7gk0w

When was the last time that you reinstall Windows?

Let us know how it goes!

 

[jjhawkins87]

What happens if you take it out and either use the on-board or the previous GPU? Does the PC load to your desktop? The stock Optiplex 760 came out in 2009. Have you updated the Bios as the GPU is much newer than your system. I looked at the info sheet on your mobo and it is of the older PCIe X16, but the 730 is backwards compatible and so should work with your system as it's requirements aren't that high. I'd suggest that you check for a Bios update for your motherboard and try again.

Possibly try uninstalling all GPU drivers, both the onboard &/or the other GPU you had installed, disable it in the Bios, then try reinstalling the 730 into the slot and then reboot. Allow Windows to use the default driver and see if the PC will boot to your desktop.

https://www.dell.com/downloads/emea/products/optix/Optiplex_brochure_760_isen.pdf

Bios Info - https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=7gk0w

When was the last time that you reinstall Windows?

Let us know how it goes!

Thanks for the reply. I have removed the graphics card again and started up as normal. I have found an attempted to update the bios. However, while restarting as part of the update, it is now stuck in 'Starting Windows' again.

Now what do I do?