- May 22, 2018
- 5
- 0
- 4,510
So, as the title says: I installed a new hard drive in my HP desktop and now the USB and HDMI ports are not receiving any power, meaning my monitor is not receiving any signal. I confirmed this by plugging in my USB mouse into all the ports, the ones on the back panel and the ones connected to the case, and the mouse doesn't light up.
Some details: I've had this desktop (HP ENVY 750-217c) since 2017, bought on eBay refurbished. It worked fine for a few years. Then about a year and half ago, the hard drive started failing. I just recently was able to buy a new hard drive (Seagate 4TB, my old one was a Toshiba 1TB that came with the computer). I removed the old hard drive and installed the new one (I did have to unplug the cable to the PSU that connects to the motherboard because it's located right next to a screw that I needed to unscrew to take out and put in the hard drives). I do have a GPU installed and I switched back and forth between that HDMI and the integrated GPU HDMI. When it powers on, the fans start working and it sounds like it's on, it's just not receiving any power to the ports which is why I'm not getting any signal to my monitor (in this case, it's a 32in Sony TV lol).
I pretty much did all the required troubleshooting: made sure everything was plugged in correctly, reset the CMOS battery, removed and reseated RAM, removed and reseated my GPU/also took it completely out and powered up, I even took out the new hard drive and put the old one back in and nothing.
Unfortunately, I'm thinking maybe I damaged the PSU cable to the motherboard or something, because it was super difficult to unplug and replug back in. Or the PSU is failing or it's not enough wattage (it's 300W) and I need to buy a new one, but I figured I'd get other opinions before I decide.
Thank you in advance.
Some details: I've had this desktop (HP ENVY 750-217c) since 2017, bought on eBay refurbished. It worked fine for a few years. Then about a year and half ago, the hard drive started failing. I just recently was able to buy a new hard drive (Seagate 4TB, my old one was a Toshiba 1TB that came with the computer). I removed the old hard drive and installed the new one (I did have to unplug the cable to the PSU that connects to the motherboard because it's located right next to a screw that I needed to unscrew to take out and put in the hard drives). I do have a GPU installed and I switched back and forth between that HDMI and the integrated GPU HDMI. When it powers on, the fans start working and it sounds like it's on, it's just not receiving any power to the ports which is why I'm not getting any signal to my monitor (in this case, it's a 32in Sony TV lol).
I pretty much did all the required troubleshooting: made sure everything was plugged in correctly, reset the CMOS battery, removed and reseated RAM, removed and reseated my GPU/also took it completely out and powered up, I even took out the new hard drive and put the old one back in and nothing.
Unfortunately, I'm thinking maybe I damaged the PSU cable to the motherboard or something, because it was super difficult to unplug and replug back in. Or the PSU is failing or it's not enough wattage (it's 300W) and I need to buy a new one, but I figured I'd get other opinions before I decide.
Thank you in advance.
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