Installed new printer and driver, will not work

sue182

Distinguished
Jan 10, 2012
2
0
18,510
what is wrong? followed many net solutions (10hrs!) Fix-It says no problems, on opening printer Icon:'Open the Print folder' > shows new printer as ready and no old one,yet 'Open all active printers' > nothing just says old printer does not exist, does not show new one. Tried to uninstall old driver and msg is unplug and retry, when no printer connected. please help.
Sue