Hey guys, DAVE is at least correct about SP2 being buggy as hell. Im happy for all three of you that have XP SP2 running good on your systems, but there are a ton of systems that Sp2 just wont be very nice to. My system is one of these unlucky ones. I tried talking to micrsoft, but that was a joke. Here is one of the chat sessions that I had with Microsoft. Be sure to read over the conversation, it lasted for aprox 35 mins. Dont take this the wrong way, I just wanted to let yall know that SP2 is problematic for many people. BTW, you cant see my notes that I sent to this idiot before our chat session started, but trust me when I say that they were very detailed.
Here is your chat transcript:
The Microsoft Windows XP SP2 Chat session has been accepted.
{Faisal S.} [12/8/2004 2:17:45 PM]
{Faisal S.} Thank you for using Microsoft Windows XP SP2 Chat Support. My name is
Faisal. May I address you as Christian?
{Christian Brister} [12/8/2004 2:17:55 PM]
{Christian Brister} Yes
{Christian Brister} [12/8/2004 2:18:22 PM]
{Christian Brister} Did you get my notes
{Faisal S.} [12/8/2004 2:19:18 PM]
{Faisal S.} Just to make sure I have the correct information and so I can send you a
summary of our chat session today,May I have your e-mail address and phone number
please?
{Christian Brister} [12/8/2004 2:20:04 PM]
{Christian Brister}
{Faisal S.} [12/8/2004 2:21:06 PM]
{Faisal S.} Thank you Christian.
{Faisal S.} [12/8/2004 2:21:10 PM]
{Faisal S.} Is this a new incident related to SP2?
{Christian Brister} [12/8/2004 2:21:23 PM]
{Christian Brister} Yes, didnt you get my notes
{Faisal S.} [12/8/2004 2:22:39 PM]
{Faisal S.} OK.
{Christian Brister} [12/8/2004 2:22:59 PM]
{Christian Brister} Am I talking with a person or a computer
{Faisal S.} [12/8/2004 2:24:25 PM]
{Faisal S.} From your problem description it seems that when you are after
installing Windows XP Sp2 it freezes at the splash screen, am I correct?
{Christian Brister} [12/8/2004 2:24:43 PM]
{Christian Brister} Yes, thats what I said in my notes
{Faisal S.} [12/8/2004 2:25:20 PM]
{Faisal S.} I apologize for the inconvenience you are having related to Sp2.
{Christian Brister} [12/8/2004 2:26:16 PM]
{Christian Brister} What should I do
{Christian Brister} [12/8/2004 2:28:01 PM]
{Christian Brister} Are you there? Ive been on here over 20 mins and still dont have
one suggestion.
{Faisal S.} [12/8/2004 2:28:35 PM]
{Faisal S.} Yes.
{Faisal S.} [12/8/2004 2:29:07 PM]
{Faisal S.} Christian give me few minutes while I have a search on this issue.
{Faisal S.} [12/8/2004 2:33:04 PM]
{Faisal S.} Christian are you with me?
{Christian Brister} [12/8/2004 2:33:52 PM]
{Christian Brister} yes
{Christian Brister} [12/8/2004 2:34:48 PM]
{Christian Brister} Yes
{Faisal S.} [12/8/2004 2:34:50 PM]
{Faisal S.} Christian are you doing a fresh installation of Windows Xp sp2?
{Christian Brister} [12/8/2004 2:35:46 PM]
{Christian Brister} Did you read my or not? I keep asking you this.
{Christian Brister} [12/8/2004 2:36:31 PM]
{Christian Brister} I explained all of this in my notes. I have tried both fresh
installs and upgrades
{Faisal S.} [12/8/2004 2:37:53 PM]
{Faisal S.} Yes.
{Faisal S.} [12/8/2004 2:38:36 PM]
{Faisal S.} Christian are you able to login in safe mode?
{Christian Brister} [12/8/2004 2:39:28 PM]
{Christian Brister} No, I said in my notes that I couldnt get past the Splash screen
before locking up
{Faisal S.} [12/8/2004 2:40:43 PM]
{Faisal S.} But are you able to login in safe mode?
{Christian Brister} [12/8/2004 2:41:05 PM]
{Christian Brister} NO
{Faisal S.} [12/8/2004 2:41:59 PM]
{Faisal S.} OK.
{Christian Brister} [12/8/2004 2:42:46 PM]
{Christian Brister} This is becoming a real waste of time, some of the questions you
ask dont make sense. How are you supposed to get into safe mode if you lock up
before that option is available.
{Faisal S.} [12/8/2004 2:44:05 PM]
{Faisal S.} Christain in this case you have to contact Windows Xp support.
{Christian Brister} [12/8/2004 2:44:43 PM]
{Christian Brister} Go waste someone elses time you dont have a clue what your doing
The visitor has ended the chat session.
{Faisal S.} [12/8/2004 2:45:46 PM]
{Faisal S.} Well Christian it's been my pleasure to assist you on this issue today
and I will send you an e-mail summary of our chat session for your records. If the
status of your issue changes, please don't hesitate to contact us again, referencing
your case number, SRZ041208003371.
Thank you for using Microsoft Windows XP SP2 Chat.
The Microsoft Support Professional has ended this chat session. Please click the End
Chat button to exit Chat.