Installing Display Drivers Causes my Computer to Freeze (AMD)

plotteh

Reputable
Jan 10, 2016
12
0
4,510
I've went and done what everyone is saying to do, whether that be uninstalling and reinstalling in safe mode / normally, with DDU, reinstalling os, and i'm still getting these blue screens about 5-10 minutes after turning on the computer, basically what'll happen is after installing the driver, I'll get 2 black bars coming across the screen, and then my screen will start to flip out, and eventually it will freeze. Once I go to reset it, a lot of the times it won't even get to the login screen without freezing, and I have to wait a couple hours just to start it up again, and get it to the point where I can use it. This has been happening for the last week and it's killing me! Currently, I've just been using the computer with the drivers installed, but the graphics card disabled through the device manager, but the problem is that I can't do anything graphically intensive, so no games 🙁. Any help or ideas would be very gladly appreciated, thanks!

CPU: AMD FX-6300 Six-Core 3.5 GHz Processor
GPU: SAPPHIRE DUAL-X Radeon R9 280
Ram: (2x4) Corsair Vengeance 1600
PSU: CX600 — 80 PLUS® Bronze Certified Power Supply
MB: GIGABYTE 970A-D3P

 
start by going into bios and update it or if it is current, reset it to defaults, boot windows and go to the motherboard vendor website and update motherboard drivers and reboot.

if you still have problems, make sure you are not overclocking the CPU or GPU and check your power connections from the PSU to the GPU.

other than that I would need to see the memory dump so I could read the bugcheck error codes.
 



Alright, so I can tell you for sure that I've never had anything to do with overclocking on the CPU or GPU, and to my furthest knowledge I don't see any problems with the PSU to the GPU. However, I'm not getting any full blue screens, just straight up frozen screens, it'll change to a color to blue or gray, and just freeze there until I turn it off, which means there isn't anything to show from Minidump. Also, I don't know for sure if I'm updating the BIOS correctly because when I go to update the BIOS from the GIGABYTE website, I cannot install any of them because I get an error saying that the BIOS isn't compatible with my version of Windows (Windows 7). I'm on pretty much fresh OS, so nothing crazy is installed, except from pretty much the core downloads.

Also, if there was any way you think that I could install BIOS, my system information tells me that my bios version is F5 (AmericanMegatrendsInc.-F5), the date is 08/06/2013, and the ID is 8A02BG11. I'm really dying here on the inside, not being able to game 🙁
 
Update the motherboard sound drivers, then go into bios and reset it to defaults.
this will force the BIOS to rebuild the database of hardware settings it sends to windows.
(it will also reset any automatic overclocks.)


then boot windows, and run control panel and disable any sound sources that do not have speakers connected to them.

if you still get hangs you should:
start cmd.exe as an admin, run
verifier.exe /standard /all

then change your system memory dump type to kernel memory dump.
https://www.sophos.com/en-us/support/knowledgebase/111474.aspx

then set the system to make a memory dump via keyboard request.
look here or google " how to use the keyboard to force a windows memory dump"
https://msdn.microsoft.com/en-us/library/windows/hardware/ff545499(v=vs.85).aspx

then set the registry and reboot the system.

the next time the system hangs, force the memory dump via the keyboard. It will save the system state to the
c:\windows\memory.dmp file so it can be looked at with a debugger.
(verifier also, will put in extra checking and will bugcheck if it finds any problems with drivers)

be sure to know how to get into safe mode (f8 or shift+f8) so you can turn off verifier.exe
via:
verifier.exe /reset

Note: turn it off after you are done testing or your machine will run slowly until you do.





 


So, I tried the first step of updating the motherboard sound drivers, and that didn't fix the issue, so I went to run cmd.exe and run the verifier, and I get an error saying "Warning - ignoring unexpected parameter : /standard/all. No settings were changed." So I don't know what to do there. So I went to the next step and changed my memory dump, and tried to make a memory dump via keyboard request. However, I completed all the steps required for forcing it via USB, and that didn't force a blue screen when my computer hung, so I tried with the PS/2 and that didn't work either. ( I did reboot before using trying it both times). I honestly don't know what I'm doing wrong but nothing seems to be working out for me 🙁