Installing updates stuck at checking.

[Varlesh]

Hi,
I'm at my wits end.
I've recently installed Windows 7 Home Premium.
The problem is trying to install updates.
Basically its stuck at checking.
I've had numerous phone calls with Microsoft who went through their troubleshooting steps to eventually come up with...no resolution. Apart from the offer of starting a paid subscription so I could receive help from a 'senior technician'. Family budgets curtailed that particular route.
Prior to this I'd scoured the internet for help with the problem and come across various solutions that didn't help or were to technically detailed for my modest 'skills'.
I've also tried WSUSOffline, which seemed to be going in the right direction until my anti-virus software went into overdrive insisting I remove the accumulation of Trojans that were manifesting. Any help would be much appreciated.

 

[Suztera]

Not sure what antivirus software you using, but it's either a false positive or you've download a "modified" version of WSUS offline.
As long you've download from the original source, you shouldn't get any warnings with wsus offline.
Alternatively you can just lets the system run and it will eventually find all the updates. It may take a couple of hours or longer.

 

[Varlesh]

Not sure what antivirus software you using, but it's either a false positive or you've download a "modified" version of WSUS offline.
As long you've download from the original source, you shouldn't get any warnings with wsus offline.
Alternatively you can just lets the system run and it will eventually find all the updates. It may take a couple of hours or longer.

Hi,
I'm running F-Secure and it seemed to be plucking Trojans out at will. I downloaded WSUSOffline from the website so presumably, if they weren't viruses, F-Secure was picking them up as false positives?
Windows Updater was running for at least three hours without giving any results at all.
That's why I got in touch with Microsoft.
They went through the mandatory troubleshooting steps very clinically. I don't know how thorough that is but the conclusion was I would need to be passed onto a more skilled advisor for a small fee.
Is WSUSOffline a common, safe place to go for this problem and should I ignore system warnings of Trojans and turn off my anti-virus software while updating?
By the way thank you for the quick reply.

 

[Suztera]

Yes, it's a false positive. There are some code in AutoIT3 language. Some antivirus may flag any AutoIT3 language as a precaution.
You shouldn't have to pay to fix this.
WSUS Offline is a community driven tool, the author who wrote this tool is unlikely including any coding to spy or mess up your OS. As long you download from the original source, you should be fine. WSUS Offline is one alternative to get updates. The other is to simply manually download the KB updates and install them.