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Intel 8700k heat issues/game crashing

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neonspeed75

Prominent
Nov 22, 2017
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Hey everyone,
I recently set up my computer build and have been experiencing problems with my games crashing on me for example, Tom Clancy's Rainbow Six Siege, or Player Unknown's Battle Grounds. Here's what I've tried so far.
- Lowering CPU voltage from 1.072 to 1.035 (any lower and my computer crashes on me)
- I've run prime 95 for a while and my temps slowly increase to 100 degrees celsius over time
Here are my specs

Processor
- Intel 8700k
Link: https://www.newegg.com/Product/Product.aspx?Item=N82E16819117827

Motherboard
- MSI Z370 Gaming Pro Carbon
Link: https://www.newegg.com/Product/Product.aspx?Item=N82E16813144107&ignorebbr=1&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-PCPartPicker,%20LLC-_-na-_-na-_-na&cm_sp=&AID=10446076&PID=3938566&SID=

CPU Cooler
- Corsair H100i V2 CPU Cooler
Link: https://www.newegg.com/Product/Product.aspx?Item=N82E16835181103&ignorebbr=1&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-PCPartPicker,%20LLC-_-na-_-na-_-na&cm_sp=&AID=10446076&PID=3938566&SID=

Graphics Card
- MSI Gaming N770 TF 2GD5/OC
Link: https://www.newegg.com/Product/Product.aspx?Item=N82E16814127741

Ram
- Corsair - Vengeance LPX 16GB (2 x 8GB) DDR4-3200 Memory
Link: https://www.newegg.com/Product/Product.aspx?Item=N82E16820233859&ignorebbr=1&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-PCPartPicker,%20LLC-_-na-_-na-_-na&cm_sp=&AID=10446076&PID=3938566&SID=

Power Supply
- EVGA - 600B 600W 80+ Bronze Certified ATX Power Supply
Link: https://www.newegg.com/Product/Product.aspx?Item=9SIA2F84BC9815&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-PCPartPicker,%20LLC-_-na-_-na-_-na&cm_sp=&AID=10446076&PID=3938566&SID=

Case
- Corsair Carbide Series CC-9011079-WW Black Steel ATX Full Tower Computer Case
Link: https://www.newegg.com/Product/Product.aspx?Item=N82E16811139069
 
Solution
marksavio
the reason you are getting the nvlddmkm error is because your GPU doesnt support low power/energy saving mode. but this is error can be ignored coz it wont cause a hardware failure. it just means no energy will be attempted to be saved on your device. you wont be seeing this error if your power setting on windows is on "high performance". some motherboards BIOS would have the PCIE low power/suspend mode ON by default as well.

as for the event viewer logs, only check the logs with the timestamp close to the time it hits Critical Kernel error 41. close meaning within 30sec to 1min. you can ignore all the other errors just the ones close to the event your computer crashes. you can stop looking at the event viewer coz we already ruled out...
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+kanewolf
I have it set up so that the fans are behind the radiator pulling air thru it and being put out the bottom and back. The case i'm using is inverse ATX so the air flow is swapped. I don't know if the radiator fans are running at max or not but I have one of the cables coming from the block ontop of the cpu plugged into the cpu_fan connector and the other connected to the radiator and I see that both radiator fans are spinning. I'll add pictures to tell you what I mean.

Pictures: https://imgur.com/a/uFvZX


 
Upvote 0 Downvote
Based on your picture, the fans by the radiator are pushing cool air in? You say "behind" and "pulling" in your text, but the picture looks like the fans should be pushing. Since you took pictures with the case open, have you tried running it that way to verify you don't have some basic airflow problem?
Is the radiator warm to the touch? If your CPU is gets to 100, then the pump and radiator should be warm/hot.
 
Upvote 0 Downvote
+kanewolf
As far as I can tell I have the airflow set up correctly. When you saw the pictures did you think my fans are set facing the right ways? Should I remount the radiator fans to the side facing inside the case? I'm gonna run prime 95 and see if my radiator feels hot while doing it.

-Edit
I saw that corsair had a picture of it and how they have it set up. Should I set it up like this?
Link: https://cc.cnetcontent.com/inlinecontent/mediaserver/corsair/c28/aea/c28aeac0703c42deb2b361e2df332b5c/original.jpg

-Update
I ran prime95 for a little and my radiator became warm.
 
Upvote 0 Downvote
If the radiator is warm, then the pump is functioning. Since you have an H100, what does the monitoring software say the pump speed is?

The way you have your case setup, the radiator should be more efficient than the Corsair picture since you have the coolest air going over it. But your graphics card may run warmer because the air it has access to has been warmed some by the radiator.
 
Upvote 0 Downvote
So I downloaded the software when I got home and here is the information for the water cooler
- H100i v2 Fan is running at 1320 rpm

- H100i v2 Pump is running at 1980 rpm

- H100i v2 Temp is 25.4 degrees Celsius

I can change the mode from quiet to performance in the fan speed settings and I can also set a custom graph for fan speed changing to temp.
 
Upvote 0 Downvote
Yeah it heats to 100C in prime95. I posted this on reddit and some people responded that 100C on prime95 is fine because it's not very stable. I also turned up my pump rpm now to what the posts were saying to have it running at. I'll try firing up Arma 3 to see if I crash again in it.

Reddit Post:
https://www.reddit.com/r/techsupport/comments/7mciq3/intel_8700k_heat_issuesgame_crashing/

 
Upvote 0 Downvote
go to event viewer (press win+xv). left tree navigator. go to custom view to administrative. scroll down to the point you see critical shutdowns. if its a kernel 41 and you dont see any other warning/error logs before the critical. then its a hardware/bios issue.
 
Upvote 0 Downvote
So I was looking around in event viewer and sorted it by date and time and my most recent one was at 1:42 AM so only 10 mins ago or so at the time when PUBG crashed. Here's what it says,
"
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user DESKTOP-UCQO4ET\rorya SID (S-1-5-21-3561890752-2601250437-1550229070-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
"

I saw some critical kernal power ones that happend two days ago but I think those happend when my computer froze randomly once and I had to hold the power button. Those kind of crashes haven't happend to me since only has been game crashes.
 
Upvote 0 Downvote
thats an ignorable error unrelated to your freezes. so i guess its confirmed its in your hardware and not in your OS/drivers. it could be either of these below :

overclocking -- try resetting back to stock speeds
overheating -- check temps in your hardware (you can use hwmonitor)
ram -- do a memtest (you can do a quick check by swapping out RAM or if you have a extra one around)
powersupply -- try to check on it

 
Upvote 0 Downvote
I see a warning actually just a few seconds before that error actually here's what that one says,
Source - Display
"
Display driver nvlddmkm stopped responding and has successfully recovered.
"

 
Upvote 0 Downvote
okay. we can try reinstalling your nvidia. also make sure you disabled your integrated graphics in your BIOS (maybe just set PCIE and disable igpu multimonitor). theres a windows 10 bug that conflicts nvidia and the intel HD graphics in some machines if your not using both for multimonitor setup.

download DDU. go to safemode. clean your nvidia with ddu. reinstall nvidia once youve relogged in normal mode. restart. and see how it goes.

but i still think its any of the 4 on my previous message but lets give it a go.
 
Upvote 0 Downvote
So the intergrated graphics was already disabled in my bios and I tried what you said by going into safe mode and cleaning my nvidia. I also tried testing the ram and I don't think i'm overheating in games because my temps for both CPU and GPU are around 70C. I didn't overclock at all, I left everything alone in the bios besides the things you wanted me to change. I still get the warning in event viewer and it always occurs when I crash. Here's the message I still get when I crash in games,
"Display driver nvlddmkm stopped responding and has successfully recovered."

I could try swapping power supply's with my friend to see if I still crash then or if you have any other ideas that would be cool.

Edit:
I also just saw this message as well that happend around 25 mins before the crash
"Access to drivers on Windows Update was blocked by policy"

 
Upvote 0 Downvote
the reason you are getting the nvlddmkm error is because your GPU doesnt support low power/energy saving mode. but this is error can be ignored coz it wont cause a hardware failure. it just means no energy will be attempted to be saved on your device. you wont be seeing this error if your power setting on windows is on "high performance". some motherboards BIOS would have the PCIE low power/suspend mode ON by default as well.

as for the event viewer logs, only check the logs with the timestamp close to the time it hits Critical Kernel error 41. close meaning within 30sec to 1min. you can ignore all the other errors just the ones close to the event your computer crashes. you can stop looking at the event viewer coz we already ruled out its the hardware 😉
 
Upvote 0 Downvote
Solution
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