Question Intel bluetooth card is spontaneously disconnecting.

Mar 9, 2020
I have a windows 10 desktop PC that I built recently that has issues with bluetooth peripherals randomly disconnecting and reconnecting a few minutes later (this issue is rare, occurring once every few hours, but causes issues when it occurs.) The bluetooth chip I'm using is the stock one included on an ASrock A520M/ac motherboard(a intel dual-band wireless-ac 3168 chip.) The peripherals in question are a keyboard and mouse that were included with an old dell XPS VSTA of my dad's. They work fine with ChromeOS and Linux systems. I had a similar issue on a stock lenovo ideacenter 300s that I got rid of, but at that time I was unaware that forums were a thing. I've seen other forum posts about similar issues, but their solutions didn't help.

I've tried the following:

Asking windows to update the drivers in the properties menu in device manager

turning off power saving in device manager(there was no such setting)

disconnecting and reconnecting the peripherals

manually installing the drivers downloaded from the manufacturers website

I don't know what else to try and am somewhat annoyed that I can't track down the issue.
Last edited: