My boxed P4 D 830 (3.0 ghz 2MB/800 bus) began to die a few days ago. It always ran hot which is normal for the 1st gen Intel dualies but my box started crashing and I noticed the CPU was over 100C.
I was able to get it to run at about 65C by underclocking it to 1.5 ghz but I am getting a replacement.
So I call Intel expecting a nice easy call. The guy on the line eventually gave me an RMA but he also gave me a lot of crap when he found out that I didn't have an Intel approved case with an integrated heat pipe.
My system board runs at about 36C which is within the Intel thermal guidelines but because I didn't have a heat pipe sitting on top of the fan he was going to void my warranty.
I told him that when I purchased the boxed processor 6 months ago that nobody told me that was a requirement to use the processor. Their documentation (thank God I'm a pack rat and still had the boxed processor case and manual) says nothing about the processor requiring a heat pipe.
After a while he relented and said he would make a one time exception for me which while I appreciate it I am quite mad.
I bought a high-end dual processor that Intel knew had heat problems and spent the extra on a boxed version with a 3 year warranty and when it fails in less than 7 months (in a system that never exceeded the 38C system limit) I get crap for not knowing it had to be installed in a different case which became a requirement after I bought mine.
Anyway, they are going to replace mine but I was wondering if anyone else had problems like this with an Intel RMA.
I was able to get it to run at about 65C by underclocking it to 1.5 ghz but I am getting a replacement.
So I call Intel expecting a nice easy call. The guy on the line eventually gave me an RMA but he also gave me a lot of crap when he found out that I didn't have an Intel approved case with an integrated heat pipe.
My system board runs at about 36C which is within the Intel thermal guidelines but because I didn't have a heat pipe sitting on top of the fan he was going to void my warranty.
I told him that when I purchased the boxed processor 6 months ago that nobody told me that was a requirement to use the processor. Their documentation (thank God I'm a pack rat and still had the boxed processor case and manual) says nothing about the processor requiring a heat pipe.
After a while he relented and said he would make a one time exception for me which while I appreciate it I am quite mad.
I bought a high-end dual processor that Intel knew had heat problems and spent the extra on a boxed version with a 3 year warranty and when it fails in less than 7 months (in a system that never exceeded the 38C system limit) I get crap for not knowing it had to be installed in a different case which became a requirement after I bought mine.
Anyway, they are going to replace mine but I was wondering if anyone else had problems like this with an Intel RMA.