[SOLVED] Intel Processor Diagnostic Tool says "Fail" at Prime Number stage ?

[Pasusu]

Hi, as you can see in the title I ran the "Intel Processor Diagnostic Tool" and got a fail at the Prime Number stage.

Spoiler

--- Genuine Intel Test ---
...
Version 1.0.19.64b.W
...

Expected -- GenuineIntel
Detected -- GenuineIntel

Genuine Intel CPU Module Success

--- Brand String Test ---
...
Version 1.0.23.64b.W
...

IntelR CoreTM i7-8700 CPU 3.20GHz

Brand String Module Success....

--- Cache Test ---
...
Version 1.0.18.64b.W
...

--- Reading Cache Size ---

• Detected L1 Data Cache Size -- 32
• Detected L1 Inst Cache Size -- 32
• Detected L2 Cache Size -- 256
• Detected L3 Cache Size -- 12288

Cache Module Success

--- MMXSSE Test ---
...
Version 1.0.25.64b.W
...
..DetectUtils64 DLL Version - 1.1.3

--- Determining MMX - SSE capabilities ---
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..

Testing MMX
Dot Product computed using C code 506
Dot Product computed using MMX intrinsics 506
MMX Dot Product Computation Test Passed
Passed MMX Test

Testing SSE
Dot Product computed using C code 506
Dot Product computed using SSE intrinsics 506
SSE Dot Product Computation Test Passed
Passed SSE Test

Testing SSE2
Complex Product computed using C code 23.00 -2.00i
Complex Product computed using SSE2 code 23.00 -2.00i
SSE2 Complex Product Computation Test Passed
Passed SSE2 Test

Testing SSE3
Complex Product using C code 23.00 -2.00i
Complex Product using SSE3 code 23.00 -2.00i
SSE3 Complex Product Computation Test Passed
Passed SSE3 Test

Testing SSSE3
SSSE3 Absolute Value Tests Passed
SSSE3 Arithmetic Tests Passed
SSSE3 Dot Product Test Passed
Passed SSSE3 Test

Testing SSE4.1
SSE4.1 Blend Tests Passed
SSE4.1 Min Max Tests Passed
SSE4.1 Insert Bit Tests Passed
SSE4.1 Extract Bit Tests Passed
SSE4.1 Bitwise Comparison Tests Passed
SSE4.1 Dot Product Test Passed
SSE4.1 Arithmetic Tests Passed
SSE4.1 Bit Conversion Tests Passed
SSE4.1 Bit Compare Test Passed
Passed SSE4.1 Test

Testing SSE4.2
SSE4.2 Bit Compare Test Passed
SSE4.2 Calculate Bit Set to 1 Test Passed
SSE4.2 CRC Test Passed
Passed SSE4.2 Test


MMXSSE Module Success

--- Integrated Memory Controller Test ---
...
Version 1.0.20.64b.W
...

--- Reading Memory Size ---

Detected Memory Size is -- 8.00GB


--- Subtest - Memory Size Test Passed ---


--- Integrated Memory Controller Stress Test ---

Memory to be allocated 1048576 bytes

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed ---


--- Integrated Memory Controller Test Passed ---
Parallel_PrimeNum
Version - 1.0.0.10

Parsing Parallel_PrimeNum.xml
Running Module GraphicsW.exe -s 45 -resultName GraphicsW_Parallel_PrimeNum_1_Results.txt
Running Module Math_PrimeNum.exe -s 45 -resultName Math_PrimeNum_Parallel_PrimeNum_1_Results.txt

--- Prime Number Generation Test ---
...
Version 1.0.23.64b.W
...

..DetectUtils64 DLL Version - 1.1.3
AVX is supported in your OS
Max AVX supported AVX2

Ops Per Sec CycleRun Error Timesec

9102 3 0 1
2774 4 0 2
5613 6 0 3
2847 7 0 4
2668 8 0 5
2749 9 0 6
2718 10 0 7
2658 11 0 8
2725 12 0 9
2635 13 0 10
2709 14 0 11
1593 15 0 12
3210 17 0 13
1615 18 0 14
1586 19 0 15
28256 21 0 16
14934 22 0 17
13578 23 0 18
28206 25 0 19
13974 26 0 20
28442 28 0 21
14097 29 0 22
14222 30 0 23
27604 32 0 24
14001 33 0 25
14840 34 0 26
14417 35 0 27
28651 37 0 28
14543 38 0 29
14196 39 0 30
14587 40 0 31
28219 42 0 32
13965 43 0 33
14040 44 0 34
14104 45 0 35
28475 47 0 36
14143 48 0 37
14147 49 0 38
14184 50 0 39
28049 52 0 40
41419 56 0 41
88192 65 0 42
80330 73 0 43
78098 81 0 44
89186 90 0 45

Operation Per Second -- 89186
Error -- 0

Prime Number Generation Test Passed

Module Math_PrimeNum.exe Completed - Pass

...
Version 1.0.4.64b.W
...
GL_VERSION 4.6.14802 Compatibility Profile Context 21.12.1 30.0.14011.3017

Module GraphicsW.exe Completed - Fail
No valid errorcode returned
Error Code -1073740940

Result - Fail

I decided to run this tool, because since last month my PC has shutdown randomly and when I open Event Viewer it gives me Kernel Error 41. I have run memtest with both of my RAM sticks connected without any errors. I'm now using only one stick of 8GB of RAM, and the PC seems more stable, but I have run memtest in each of the slots of the motherboard without any errors, except for the second slot that doesn't seem to work. I have checked temps and everything seems ok. I have changed the PSU.

My specs are:
i7-8700k
RX 580
16GB RAM (2x 8GB) (currently using only one stick)
2x SATA SSD
2x HDD
Tempest Gaming PSU X 750W
ASUS B360M-A

No crashes during gaming, only when using Discord or Opera.

I can't try the CPU onto another motherboard, i have spare RAM so I could try other sticks and have another PSU.

My question is if it is a CPU problem or it could be an issue with the Motherboard. Also if there is anything else to check.

Thanks for your help.

 

[kerberos_20]

it failed on graphics, that could be just driver, or graphics is disabled in bios

 

[Pasusu]

I'm using the iGPU (I have second monitor connected to motherboard) so I don't think it may be the problem.

 

[kerberos_20]

I'm using the iGPU (I have second monitor connected to motherboard) so I don't think it may be the problem.

Module GraphicsW.exe Completed - Fail

Module Executable = GraphicsW.exe
The purpose of GraphicsW.exe is to exercise the GPU device on the Intel
processor. It is developed to run on Intel core processors supporting OpenGL
version 2.1 and higher.
https://www.intel.com/content/dam/s...ocessors/intelprocessordiagnostictoolhelp.pdf

 

[Pasusu]

Ok, thanks. I managed to get a pass in the test after changing some drivers. So now the only thing that looks broken is my motherboard. Is there any chance it has any solution without buying a new one? As I said before my PC crashes randomly and second RAM slot doesn't seem to work. Is there anything left to try or I am doomed?

 

[digitalgriffin]

Hi, as you can see in the title I ran the "Intel Processor Diagnostic Tool" and got a fail at the Prime Number stage.

Spoiler

--- Genuine Intel Test ---
...
Version 1.0.19.64b.W
...

Expected -- GenuineIntel
Detected -- GenuineIntel

Genuine Intel CPU Module Success

--- Brand String Test ---
...
Version 1.0.23.64b.W
...

IntelR CoreTM i7-8700 CPU 3.20GHz

Brand String Module Success....

--- Cache Test ---
...
Version 1.0.18.64b.W
...

--- Reading Cache Size ---

• Detected L1 Data Cache Size -- 32
• Detected L1 Inst Cache Size -- 32
• Detected L2 Cache Size -- 256
• Detected L3 Cache Size -- 12288

Cache Module Success

--- MMXSSE Test ---
...
Version 1.0.25.64b.W
...
..DetectUtils64 DLL Version - 1.1.3

--- Determining MMX - SSE capabilities ---
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..

Testing MMX
Dot Product computed using C code 506
Dot Product computed using MMX intrinsics 506
MMX Dot Product Computation Test Passed
Passed MMX Test

Testing SSE
Dot Product computed using C code 506
Dot Product computed using SSE intrinsics 506
SSE Dot Product Computation Test Passed
Passed SSE Test

Testing SSE2
Complex Product computed using C code 23.00 -2.00i
Complex Product computed using SSE2 code 23.00 -2.00i
SSE2 Complex Product Computation Test Passed
Passed SSE2 Test

Testing SSE3
Complex Product using C code 23.00 -2.00i
Complex Product using SSE3 code 23.00 -2.00i
SSE3 Complex Product Computation Test Passed
Passed SSE3 Test

Testing SSSE3
SSSE3 Absolute Value Tests Passed
SSSE3 Arithmetic Tests Passed
SSSE3 Dot Product Test Passed
Passed SSSE3 Test

Testing SSE4.1
SSE4.1 Blend Tests Passed
SSE4.1 Min Max Tests Passed
SSE4.1 Insert Bit Tests Passed
SSE4.1 Extract Bit Tests Passed
SSE4.1 Bitwise Comparison Tests Passed
SSE4.1 Dot Product Test Passed
SSE4.1 Arithmetic Tests Passed
SSE4.1 Bit Conversion Tests Passed
SSE4.1 Bit Compare Test Passed
Passed SSE4.1 Test

Testing SSE4.2
SSE4.2 Bit Compare Test Passed
SSE4.2 Calculate Bit Set to 1 Test Passed
SSE4.2 CRC Test Passed
Passed SSE4.2 Test


MMXSSE Module Success

--- Integrated Memory Controller Test ---
...
Version 1.0.20.64b.W
...

--- Reading Memory Size ---

Detected Memory Size is -- 8.00GB


--- Subtest - Memory Size Test Passed ---


--- Integrated Memory Controller Stress Test ---

Memory to be allocated 1048576 bytes

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed ---


--- Integrated Memory Controller Test Passed ---
Parallel_PrimeNum
Version - 1.0.0.10

Parsing Parallel_PrimeNum.xml
Running Module GraphicsW.exe -s 45 -resultName GraphicsW_Parallel_PrimeNum_1_Results.txt
Running Module Math_PrimeNum.exe -s 45 -resultName Math_PrimeNum_Parallel_PrimeNum_1_Results.txt

--- Prime Number Generation Test ---
...
Version 1.0.23.64b.W
...

..DetectUtils64 DLL Version - 1.1.3
AVX is supported in your OS
Max AVX supported AVX2

Ops Per Sec CycleRun Error Timesec

9102 3 0 1
2774 4 0 2
5613 6 0 3
2847 7 0 4
2668 8 0 5
2749 9 0 6
2718 10 0 7
2658 11 0 8
2725 12 0 9
2635 13 0 10
2709 14 0 11
1593 15 0 12
3210 17 0 13
1615 18 0 14
1586 19 0 15
28256 21 0 16
14934 22 0 17
13578 23 0 18
28206 25 0 19
13974 26 0 20
28442 28 0 21
14097 29 0 22
14222 30 0 23
27604 32 0 24
14001 33 0 25
14840 34 0 26
14417 35 0 27
28651 37 0 28
14543 38 0 29
14196 39 0 30
14587 40 0 31
28219 42 0 32
13965 43 0 33
14040 44 0 34
14104 45 0 35
28475 47 0 36
14143 48 0 37
14147 49 0 38
14184 50 0 39
28049 52 0 40
41419 56 0 41
88192 65 0 42
80330 73 0 43
78098 81 0 44
89186 90 0 45

Operation Per Second -- 89186
Error -- 0

Prime Number Generation Test Passed

Module Math_PrimeNum.exe Completed - Pass

...
Version 1.0.4.64b.W
...
GL_VERSION 4.6.14802 Compatibility Profile Context 21.12.1 30.0.14011.3017

Module GraphicsW.exe Completed - Fail
No valid errorcode returned
Error Code -1073740940

Result - Fail

I decided to run this tool, because since last month my PC has shutdown randomly and when I open Event Viewer it gives me Kernel Error 41. I have run memtest with both of my RAM sticks connected without any errors. I'm now using only one stick of 8GB of RAM, and the PC seems more stable, but I have run memtest in each of the slots of the motherboard without any errors, except for the second slot that doesn't seem to work. I have checked temps and everything seems ok. I have changed the PSU.

My specs are:
i7-8700k
RX 580
16GB RAM (2x 8GB) (currently using only one stick)
2x SATA SSD
2x HDD
Tempest Gaming PSU X 750W
ASUS B360M-A

No crashes during gaming, only when using Discord or Opera.

I can't try the CPU onto another motherboard, i have spare RAM so I could try other sticks and have another PSU.

My question is if it is a CPU problem or it could be an issue with the Motherboard. Also if there is anything else to check.

Thanks for your help.

Prime calculations are used for a lot of security encoding algorithms. But it's also a power hog for a lot of CPUs. That's why prime 95 is used as a stability test tool for CPU overclockers.

Please grab Prime 95 and run it and see if you see any large variations between the processor core process times for calculating primes.

 

[Pasusu]

Prime calculations are used for a lot of security encoding algorithms. But it's also a power hog for a lot of CPUs. That's why prime 95 is used as a stability test tool for CPU overclockers.

Please grab Prime 95 and run it and see if you see any large variations between the processor core process times for calculating primes.

I solved it by changing drivers. It seemed to be a problem with the CPU integrated graphics drivers. Now i get a pass at the test. My PC continues crashing but it isn't CPU related. It must be the motherboard.
Also the fail at the Prime Number stage was only appearing on the GUI, in the log the Prime Number test shows as passed. Nevertheless, thank you for your help.