Intel Processor Diagnostics Results

[Azis Mulyana]

https://photos.app.goo.gl/m5eW95gtu6NbmZj63

As you can see my cpu failed some tests, I really don't know whats wrong with my cpu.

It's from a laptop btw. Dell 7567

Lately during games my cpu always droped to 0.8 Ghz making fps drop from 65 to only 15...

Please help, I've tried everything and went through some troubleshooting hell...

 

[jojesa]

https://photos.app.goo.gl/m5eW95gtu6NbmZj63

As you can see my cpu failed some tests, I really don't know whats wrong with my cpu.

It's from a laptop btw. Dell 7567

Lately during games my cpu always droped to 0.8 Ghz making fps drop from 65 to only 15...

Please help, I've tried everything and went through some troubleshooting hell...

When the CPU frequency drops, what's the temperature on your CPU?

 

[Azis Mulyana]

https://photos.app.goo.gl/m5eW95gtu6NbmZj63

As you can see my cpu failed some tests, I really don't know whats wrong with my cpu.

It's from a laptop btw. Dell 7567

Lately during games my cpu always droped to 0.8 Ghz making fps drop from 65 to only 15...

Please help, I've tried everything and went through some troubleshooting hell...

When the CPU frequency drops, what's the temperature on your CPU?

80c above but intel xtu does not detect any thermal throttling

 

[jojesa]

80c above but intel xtu does not detect any thermal throttling

What do you mean by "80C above"? 90C is above 80C and it will throttle if it gets close to 90C.
If happens when the CPU and GPU are loaded then it could be power limit throttling
Go to Device Manager and uninstall Intel Dynamic Platform and Thermal Framework Processor Participant.

 

[Azis Mulyana]

80c above but intel xtu does not detect any thermal throttling

What do you mean by "80C above"? 90C is above 80C and it will throttle if it gets close to 90C.
If happens when the CPU and GPU are loaded then it could be power limit throttling
Go to Device Manager and uninstall Intel Dynamic Platform and Thermal Framework Processor Participant.

https://photos.app.goo.gl/Sw3U1l1VxFP2hduG2
That marked area is when I'm playing a game, random spike to 0.80 Ghz. When it drops my cpu is only around 74 c...

 

[jojesa]

80c above but intel xtu does not detect any thermal throttling

What do you mean by "80C above"? 90C is above 80C and it will throttle if it gets close to 90C.
If happens when the CPU and GPU are loaded then it could be power limit throttling
Go to Device Manager and uninstall Intel Dynamic Platform and Thermal Framework Processor Participant.

https://photos.app.goo.gl/Sw3U1l1VxFP2hduG2
That marked area is when I'm playing a game, random spike to 0.80 Ghz. When it drops my cpu is only around 74 c...

Power limit throttling, (not to be confused with thermal throttling) kicks in when the CPU and GPU are loaded at once, and go beyond the power requirements set by motherboard or manufacturer. Also it could happen when the VRM on the motherboard overheats and power is reduced to cool them down.

On XTU, go to 'Core' under 'Advance Tuning'
Reduce the 'Turbo Boost Short Power Max' (on the left) to match the 'Turbo Boost Power Max (on the right).
Check if the throttling is reduced

 

[Azis Mulyana]

80c above but intel xtu does not detect any thermal throttling

What do you mean by "80C above"? 90C is above 80C and it will throttle if it gets close to 90C.
If happens when the CPU and GPU are loaded then it could be power limit throttling
Go to Device Manager and uninstall Intel Dynamic Platform and Thermal Framework Processor Participant.

https://photos.app.goo.gl/Sw3U1l1VxFP2hduG2
That marked area is when I'm playing a game, random spike to 0.80 Ghz. When it drops my cpu is only around 74 c...

Power limit throttling, (not to be confused with thermal throttling) kicks in when the CPU and GPU are loaded at once, and go beyond the power requirements set by motherboard or manufacturer. Also it could happen when the VRM on the motherboard overheats and power is reduced to cool them down.

On XTU, go to 'Core' under 'Advance Tuning'
Reduce the 'Turbo Boost Short Power Max' (on the left) to match the 'Turbo Boost Power Max (on the right).
Check if the throttling is reduced

https://photos.app.goo.gl/FHBXIWuHNZgEnJUR2

I already match turbo boost short power max and also disable turbo boost to reduce some temps... but

The problem still persist, I'm playing while my battery is around 30% plugged. I notice that the problem start happening when my laptop is on low battery. even though I always plugged my laptop while I play. This problem just keeps happening...

 

[jojesa]

Oh! it might be the CPU state in power settings.

Open Control Panel and click 'Power Options.'
Click the 'Change plan settings' link.
Click the 'Change advance power settings' link.
Scroll down to 'Processor power management' and expand it.
Expand 'Minimum processor state'
Change 'On battery: 5%' to 'On battery: 100%'
Expand 'System cooling policy'
Change 'On battery: Passive' to 'On battery: Active'
Click Apply and reboot

 

[Azis Mulyana]

Oh! it might be the CPU state in power settings.

Open Control Panel and click 'Power Options.'
Click the 'Change plan settings' link.
Click the 'Change advance power settings' link.
Scroll down to 'Processor power management' and expand it.
Expand 'Minimum processor state'
Change 'On battery: 5%' to 'On battery: 100%'
Expand 'System cooling policy'
Change 'On battery: Passive' to 'On battery: Active'
Click Apply and reboot

https://photos.app.goo.gl/0xsHZ8DYXOSdiDkv2

Im already on high performance battery mode and did what you said but

I still experiencing this issue and power limit throttling, though I'm not sure power limit throttling have anything to do with my problem

 

[jojesa]

I understand your frustration since my nephew and I have similar issues with Dell Inspiron a XPS laptops. It happens when video editing and even when using Photoshop.
Is a well know issue with DELL laptops (Inspiron, XPS, Alienware & Precision) and I have also see it in many other models even from other manufactures.
There are several things that could cause it like CPU/GPU overheating, power limits and VRM overheating, which you won't be able to to see unless you open the laptop and use a thermometer. Dell uses proprietary solutions and apps might not be able to display some sensors temperatures. Then the power limit throttling is carried out by Intel Dynamic Platform and Thermal Framework (DPTF), because the voltage regulators are overheating.
Even though the VRM is overheating the CPU and the GPU temperatures are shown to be normal.
If you browse Dell forums you will find thousands of complains about this issue.