On my Dell XPS 13 (2019) running Windows 10 Home (18363) purchased in March, I began having a problem in May with a disappearing sound device. As long as I am running any audio program (YouTube, Groove Music, etc.), my sound works properly. When the music stops, within a few minutes, I will see a warning "No speakers or headphones are plugged in." and the speaker icon on the taskbar has a red X. When I check the Device Manager, the speakers have disappeared from the list of audio inputs and outputs, leaving only the Microphone Array. Further down the list, under System Devices, there is a yellow triangle next to the Intel Smart Sound Technology OED driver. Driver Properties reports Error 43, and notes: "FW Dump detected."
If I reboot, the sound is restored but fails again at a random time whether or not I am doing anything. I've also noticed that when I restart from the no sound device status, the computer restarts but the screen is blank. I have to do a hard restart to get the system working properly. If I do a restart before the device stops, it reboots without a problem.
In search of a solution, I have reinstalled the Intel driver, run System Mechanic, Driver Booster 7 (a driver updater program), and finally reset Windows. Both Dell and Intel's SystemAssist reports all drivers correct and up to date. After restoring Windows, I reinstalled Office 365 and Chrome without any extensions. The problem reappears.
I have looked at the Windows Event Log and notice several errors: "The program svchost.exe version 10.0.18362.1 stopped interacting with Windows and was closed." Source: "Application Hang." However, I don't know what that means.
Can anyone suggest a solution (other than to buy an Apple)?
If I reboot, the sound is restored but fails again at a random time whether or not I am doing anything. I've also noticed that when I restart from the no sound device status, the computer restarts but the screen is blank. I have to do a hard restart to get the system working properly. If I do a restart before the device stops, it reboots without a problem.
In search of a solution, I have reinstalled the Intel driver, run System Mechanic, Driver Booster 7 (a driver updater program), and finally reset Windows. Both Dell and Intel's SystemAssist reports all drivers correct and up to date. After restoring Windows, I reinstalled Office 365 and Chrome without any extensions. The problem reappears.
I have looked at the Windows Event Log and notice several errors: "The program svchost.exe version 10.0.18362.1 stopped interacting with Windows and was closed." Source: "Application Hang." However, I don't know what that means.
Can anyone suggest a solution (other than to buy an Apple)?
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