Intel XTU: "an error exists in this profile and it cannot be proposed"

DellVP

Commendable
Jun 10, 2016
4
0
1,510
Dear Experts and Enthusiasts alike, your help in educating me with this situation would be very much appreciated:

Summary:
Device: Dell Venue 11 Pro 7130
i5-4300Y | HD 4200 | 8GB | 256 GB
JQ5s9

http://imgur.com/a/JQ5s9

I woke up this 6/6/16 to the swollen battery, things have gone south since.
Eventually sleep mode failed.
Then currently XTU gives error.


Story:
The swollen battery was likely due to overcharging from leaving it running overnight downloading / battery age etc.
After discarding swollen battery and while waiting for a replacement battery, the 7130 ran plugged in alone.

Things were fine this way until last night when I got home: instead of wake-from-sleep, it reboots.
This is (possibly temporarily) fixed by plugging in the battery.

However, a 2nd problem arises:
I can no longer adjust Turbo Boost's Extended Duration Maximum Power;

The following are incidents from 6/6 to 6/10 that I could remember that are possibly relevant:
• Use 7130 plugged in without battery
• Set All lid-closing while-plugged-in options to [Hibernate]
• Plug and fully charge new battery
• Set Dell Command | Power Manager Battery Setting to ExpressCharge (it reverted back to Adaptive eventually; or maybe I did it myself...)
• Remove new battery
• Set Hibernate to only the power button while plugged in. Everything else Sleep.
• At a school's lab: I forgot and connected ethernet cable to 7130 via a USB hub, then boot up, enter PXE boot console screen by accident (fist time).
• Manually forced shutdown, unplugged ethernet cable, rebooted fine.
• Hibernated with power button, left school lab.
• Wake from hibernating fine at home fine

Up until this point there was no sleep, nor Intel Extreme Tuning issue noticed.
• It is once I got 7130 to sleep in order to activate adjusted XTU profile however:
it reboots from sleep (black Dell splash screen; all opened Windows/apps gone) instead of waking up as usual.
• I have tried restarting, shutting down, switching lid-close options between Hibernate-Sleep to no avail.
• I noticed a bunch of Administrative event's critical errors from kernel power "...rebooted without shutting down first..."
• Before thinking about messing with the BIOS, I snapped in the new battery, unplugged all connected cables (USB hub, power, HDMI):
o it boot up to "Invalid Configuration information - please run SETUP program.
o Time-of-day not set - please run SETUP program...."
o I pressed the volumeUp key to continue. It boots into Window. Wake-from-sleep is back.

• However, XTU does not comply:
o Extended power is limited to 6W;
o most fields grayed out;
o I got an error when trying to propose an existing profile with Extended power at 11W

As you could imagine, this means that all activities the extra 5W could afford are now gone (eg. I was able to drive a 4K TV running 3D apps/games/videos at 11W for as long as hours prior to this)

Should I make some changes in BIOS, or doing the mod all over gain ? I don't really know.

Please advise and thanks a lot in advance for any pointers !
 
Solution
This is pretty confusing about what you did and what is happening.

You replaced the battery in the computer correct? Did you set the correct time and date when it asked you to?
Is the battery an official Dell one or a cheaper Chinese knock-off?

Did you try running a BIOS update and downloading the power manager drivers for the system?

What exactly is the issue here? You can't wake it up from sleep or hybernate?

This is pretty confusing about what you did and what is happening.

You replaced the battery in the computer correct? Did you set the correct time and date when it asked you to?
Is the battery an official Dell one or a cheaper Chinese knock-off?

Did you try running a BIOS update and downloading the power manager drivers for the system?

What exactly is the issue here? You can't wake it up from sleep or hybernate?

 
Solution