Interesting Article from Canada

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I thought everyone might be interested in this article from the Today's
Toronto Star. I knew that they had some problems in support but did not
realize they had slipped behind Apple, IBM, and (gasp) Gateway. I must be a
lucky exception since I have always had pretty good luck with the few odd
times I have called. Notice where the new call centre is now located....a
bit of Canadian pride there eh?

http://www.thestar.com/NASApp/cs/ContentServer?pagename=thestar/Render&c=Page&cid=971794782442

You do have to register but it is free.

Regards,
John O.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Can you post it here? Sick of all these register sites.

"JJO" <jjo@nospam.ca> wrote in message
news:xvyhd.878$dj2.242059@news20.bellglobal.com...
> I thought everyone might be interested in this article from the Today's
> Toronto Star. I knew that they had some problems in support but did not
> realize they had slipped behind Apple, IBM, and (gasp) Gateway. I must be
a
> lucky exception since I have always had pretty good luck with the few odd
> times I have called. Notice where the new call centre is now located....a
> bit of Canadian pride there eh?
>
>
http://www.thestar.com/NASApp/cs/ContentServer?pagename=thestar/Render&c=Page&cid=971794782442
>
> You do have to register but it is free.
>
> Regards,
> John O.
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I'll post it but it is a bit of a large post..


"schnoopy" <schnoopy@loppy.com> wrote in message
news:X5CdnVV1wuxAThvcRVn-jg@comcast.com...
> Can you post it here? Sick of all these register sites.
>
> "JJO" <jjo@nospam.ca> wrote in message
> news:xvyhd.878$dj2.242059@news20.bellglobal.com...
>> I thought everyone might be interested in this article from the Today's
>> Toronto Star. I knew that they had some problems in support but did not
>> realize they had slipped behind Apple, IBM, and (gasp) Gateway. I must be
> a
>> lucky exception since I have always had pretty good luck with the few odd
>> times I have called. Notice where the new call centre is now located....a
>> bit of Canadian pride there eh?
>>
>>
> http://www.thestar.com/NASApp/cs/ContentServer?pagename=thestar/Render&c=Page&cid=971794782442
>>
>> You do have to register but it is free.
>>
>> Regards,
>> John O.
>>
>>
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"JJO" <jjo@nospam.ca> wrote in message
news:xvyhd.878$dj2.242059@news20.bellglobal.com...
>I thought everyone might be interested in this article from the Today's
>Toronto Star. I knew that they had some problems in support but did not
>realize they had slipped behind Apple, IBM, and (gasp) Gateway. I must be a
>lucky exception since I have always had pretty good luck with the few odd
>times I have called. Notice where the new call centre is now located....a
>bit of Canadian pride there eh?
>
> http://www.thestar.com/NASApp/cs/ContentServer?pagename=thestar/Render&c=Page&cid=971794782442

I like my Dell computer OK but their customer support is a nightmare. I
would hate to think how much money they wasted handling my simple benign
parts order. 7 calls and they still sent me the wrong item and they wound up
eating the cost of the part. The Indian people working the phones can't even
speak simple conversational English. Why someone would put them in something
as communication dependent as tech support just boggles the mind.

 

[sparky]

Archived from groups: alt.sys.pc-clone.dell (More info?)

schnoopy wrote:
> Can you post it here? Sick of all these register sites.

Same here, please post text.
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Ricky W. Hunt" <rhunt22@hotmail.com> wrote:
>7 calls and they still sent me the wrong item and they wound up
>eating the cost of the part. The Indian people working the phones can't even
>speak simple conversational English. Why someone would put them in something
>as communication dependent as tech support just boggles the mind.

Because it costs (a lot) less to provide, and the current crop of
upper managers will have taken their golden parachutes and bailed out
long before the results of their decisions bring the company down into
the basement with the Compaqs of the worls, and everyone starts buying
Gateway again.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

FYI
Bypass Compulsory Web Registration

http://www.bugmenot.com/

--
D

I'm not an MVP a VIP nor do I have ESP.
I was just trying to help.
Please use your own best judgment before implementing any suggestions or
advice herein.
No warranty is expressed or implied.
Your mileage may vary.
See store for details.

Remove shoes to E-mail.
"schnoopy" <schnoopy@loppy.com> wrote in message
news:X5CdnVV1wuxAThvcRVn-jg@comcast.com...
| Can you post it here? Sick of all these register sites.
|
| "JJO" <jjo@nospam.ca> wrote in message
| news:xvyhd.878$dj2.242059@news20.bellglobal.com...
| > I thought everyone might be interested in this article from the Today's
| > Toronto Star. I knew that they had some problems in support but did not
| > realize they had slipped behind Apple, IBM, and (gasp) Gateway. I must
be
| a
| > lucky exception since I have always had pretty good luck with the few
odd
| > times I have called. Notice where the new call centre is now
located....a
| > bit of Canadian pride there eh?
| >
| >
|
http://www.thestar.com/NASApp/cs/ContentServer?pagename=thestar/Render&c=Page&cid=971794782442
| >
| > You do have to register but it is free.
| >
| > Regards,
| > John O.
| >
| >
|
|