Question Intermittent black screen and reboot on new build (7800X3D, 4090, etc.)

[Hakiroto]

Hi, everyone!

I just built a new PC and I'm having a worrying intermitent issue that I'd really appreciate some support with. For context, here are the main specs:

• Ryzen 7 7800X3D
• NZXT Kraken Elite 240
• MSI MAG X670E TOMAHAWK WIFI
• RTX 4090 Founders Edition
• Samsung 990 Pro (2 TB)
• G.Skill DDR5-6000 CL30 (32 GB)
• MSI A1000G PCIE5 1000W PSU
• Windows 11 Pro

Everything was fine for a couple of days after setting it up, but after booting into Windows one time, I noticed the light on the GPU go off and the screen go black. After a few seconds the computer restarted. This has happened a few times now, but it's usually fine after a restart. It's never happened when playing games, and performance is as expected. It tyically seems to happen just after (or very close to) booting into Windows. Once I'm in and I've played things, I don't think it's happened.

On intial setup I installed the X670E AM5 chipset driver from the AMD website and the Ethernet and audio drivers from the MSI website. The motherboard BIOS is 7E12v14, which is the latest (non-beta) version on the MSI website. I'm also running the latest Game Ready driver (installed via GeForce Experience). I have PBO enabled as well as EXPO.

I couldn't figure out what was going on after a few crashes over a few days, so I completely reinstalled Windows again, but this time disabling MSI's driver utility function in BIOS beforehand (which I used first time). Everything was fine again for a couple of days, so I figured it was solved, but it happened again yesterday. I checked logs after it happened one time, and the following jumped out from around the time it crashed/restarted:

The computer has rebooted from a bugcheck. The bug check was: 0x00000119

Since then, I've done memory tests (which passed) and I've run a bunch of stability tests in OCCT like the power test, the various tests loading the GPU for a while, etc. Everything passed. Temperatures are just as expected across the board, even after Cinebench, various tests in 3DMark, etc.

I've reseated the GPU, checked all cables, etc. The main check being the +12VHPWR cable from the PSU to the GPU. All good.

I then tried DDU (in safe mode) and then reinstalled the latest Game Ready driver directly (not via GeForce Experience). Honestly, I can't say if it's happened since then as I've tried a few things and been down some rabbit holes, but I'll update if it happens.

A couple more things I need to mention are that I'm running SteelSeries GG, Logitech G HUB, and NZXT CAM (I know). One thing that jumps out as strange, if not just a coincidence, is that for the first couple of days my system was totally fine, but then this started happening. That same day, I noticed G HUB was no longer starting with Windows, and that it had been updated (to 2024.1.515200) to bring in support for Windows 11's Dynamic Lighting, among other things. I've seen other people say that this has caused all kinds of issues, but not necessarily crashes like mine. It might be a coincidence, but one time yesterday the PC had been up for about 15 minutes and I was in Edge reading something. I then clicked G HUB to open it, and the black screen thing happened immediately. I can't reproduce, but I wanted to add that as well.

Does anyone have any advice for me, and is this sounding more like a hardware or software issue?

Thanks in advance!

 

[Lutfij]

Welcome to the forums, newcomer!

I would flash the BIOS to the latest version, 7E12v186, which is a BETA. Once you've verified that your BIOS was successfully flashed, clear the CMOS by disconnecting from the wall and display, remove the CMOS battery. Press and hold the power button for 30seconds and then replace the CMOS battery after 30 mins.

 

[Hakiroto]

Thanks! Yeah, I thought about beta BIOS (you can see here what's available for that motherboard), but I figured I'd leave that until the last resort. I'll definitely try it if it keeps happening, though.

From what I mentioned in the post, does it sound like a software thing or a hardware thing to you? For what it's worth, it booted fine last night and I played games for about 4 hours without issue. I then noticed a new Game Ready driver that I downloaded before shutting the PC down for the night. I'll report back if the issue continues, though. Thanks for the reply!