[SOLVED] Intermittent BSOD in Win10 - Looking for help

[Tyrlaan]

Hi all,
I built my own PC roughly 2 weeks ago. About one week ago, the BSOD errors began.

The first was a Page Fault in Nonpaged Area, then a Bad Object Header the next day. I got one that was Memory Management as well, otherwise they've been all Page Fault. I had one to two a day for about 3 days then they stopped. I went from the 24th to the 29th with no BSODs, and now they are back.

Here are several of the minidumps. If these links don't work, I'll upload elsewhere.

I've run the Windows provided RAM diagnostic tool (once) with no errors. I did a chkdsk (once) with no errors. I've also uninstalled my graphics drivers with DDU and fresh installed this morning. It's given me a BSOD once since, but I got no minidump from it - the BSOD apparently hung at 0%

Massive thanks in advance to anyone willing to help! I've tried to get help through the Microsoft page but responses went quiet after telling me what info they needed to help...

https://1drv.ms/u/s!AprVK5vSLiJxhmWuMRHEZNJtZixC

https://1drv.ms/u/s!AprVK5vSLiJxhmY4L0zG5ExolRXo

https://1drv.ms/u/s!AprVK5vSLiJxhme7sCygNRvM-rsG

https://1drv.ms/u/s!AprVK5vSLiJxhmmHhzjhb9a0fZmD

 

[Colif]

well, given its a 2060, they could well be the driver MS has for card.

do you have fast startup turned on? I suspect you do since the problem only happens on restarts and they are rare. Fast startup means PC is always on (its just asleep at shutdown, its why your uptime is really long in task manager/performance/cpu tab) until you manually restart it. It is unusual to get an error that is caused by a restart. Its normally the opposite.

can you run this for me - https://www.sysnative.com/forums/pages/bsodcollectionapp/ - and upload to a file sharing webiste and show link here. Even without dumps it should show me more.

 

[Tyrlaan]

Actually, I don't have fast startup enabled.

Downloading the collection app and will get back to you with results.

Thanks as always!

 

[Tyrlaan]

Here's a link to the output from the collection app: https://drive.google.com/file/d/1NSjiDcwIl3IVeht5cjHFnRjroq1kKDF1/view?usp=sharing

 

[Colif]

So its not all restarts then, just after software updates. As with fast startup off, every startup is fresh. WIth it on, only time PC is actually off is during a restart.

Icue could have been at fault there, I can see before 2nd of Feb it was crashing anyway. It appears it would try to run something every 2 weeks and crash, perhaps update. So you doing that could have resolved the issue.

 

[Tyrlaan]

Okay, had a windows update and subsequent restart last night. Woke up to a crashed computer. No minidump however. Historically I've gotten 2ish more crashes before things stabilize, but so far its just the one.

In the meantime, I ran the collection app in case that might be useful since there was no minidump.
https://drive.google.com/file/d/1fth9dApl9YTh-U-jOsAm0lKucm0ujP2P/view?usp=sharing

 

[Colif]

15th at 10.40am windows defender crashed.

Try updating LAN drivers - https://www.msi.com/Motherboard/support/B450M-GAMING-PLUS#down-driver&Win10 64 (your current ones are from April 2019)

 

[Tyrlaan]

So I haven't had a mandatory reboot due to Windows updates yet, but I did a reboot on my own a couple days ago and no crashes so far. Fingers still crossed!

 

[Tyrlaan]

Had two mandatory reboots this week. First passed without incident. Last night's however, not so much.

Woke up to a crashed computer with this minidump: https://drive.google.com/open?id=1gOSBirm_sXF1DjNA_b4x9atNLV5cDdAm

Then crashed again a couple minutes later: https://drive.google.com/open?id=1nh5PV9caoM8Zkvi6WwQqi1rtx8nULRkt

UPDATE: And I should've known there would be a third crash (they usually come in threes)... here's that minidump: https://drive.google.com/open?id=1zJxrBgUU1eS2U1ncAPIuKo8Ek0nuJjFd

 

[Colif]

Has it always had this problem with restarts or did it only start at a particular time? Just curious

restarts should be no different on your PC to a shutdown, do you leave pc asleep most nights? As otherwise it should happen every day. it shouldn't just trigger on a restart.

I can't read dumps but hopefully Gardenman will in the next few hours.

didn't these trigger an error before? thread has so much history i didn't stop to look if you changed them before
Oct 22 2012 lvbflt64.sys Logitech USB Video Class Filter Driver http://support.logitech.com/
Oct 22 2012 lvrs64.sys Logitech Kernel Audio Improvement Filter Driver http://support.logitech.com/
Oct 22 2012 lvuvc64.sys Logitech USB Video Class Driver (WebCam) http://support.logitech.com/

there is a newer bios on here - https://www.msi.com/Motherboard/support/B450M-GAMING-PLUS#down-bios (you are 7 bios versions behind as at 7th Feb anyway) - this will bring them in line with the chipset drivers age.

video shows how to update MSI bios

 

[Tyrlaan]

To be honest, my own memory is sketchy. I think I had trouble with sleep mode early on and just turned it off; I just let my computer be idle when not in use, even overnight. So sleep mode might have the same problem but it's been a very long time since I've used it.

What struck me as odd this week is that when I did a reboot of my own, it was stable. AND the first Windows update reboot this week went fine as well. The only difference between those two and the one last night is that I did the reboot last night as "fire and forget" - kicked it off and went to bed. Is it remotely possible that actively using the computer after a reboot mitigates the issue??

Those three logitech drivers don't sound like ones I've addressed from previous posts/incidents, so I'll check them out. I know my logitech webcam driver was highlighted as a potential issue and I just removed the driver since I haven't used the webcam in quite some time.

I'll check those three out and also the BIOS, which I've been admittedly hesitant to mess with.

 

[gardenman]

I ran the dump files through the debugger and got the following information: https://hindermostsearch.htmlpasta.com/

Spoiler

File information:	031420-16296-01.dmp (Mar 14 2020 - 08:28:25)
Bugcheck:	KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:	memory_corruption (Process: ctfmon.exe)
Uptime:	0 Day(s), 0 Hour(s), 37 Min(s), and 22 Sec(s)

File information:	031420-16203-01.dmp (Mar 14 2020 - 07:49:51)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: dwm.exe)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 43 Sec(s)

File information:	031420-16187-01.dmp (Mar 14 2020 - 01:26:56)
Bugcheck:	SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:	memory_corruption (Process: Corsair.Service.CpuIdRemote64.exe)
Uptime:	0 Day(s), 0 Hour(s), 59 Min(s), and 22 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

All 3 errors appear to be caused by GPU drivers
top one has a part that I have questioned if it meant gpu errors in recent weeks, and the next 2 both mention directX which I have found in 9 out of 10 cases to mean GPU drivers.

See if updating BIOS helps with restarts. those 7 bios updates between you and newest might fix the problem. They don't release bios updates unless they are needed for a reason.

I only suggest updating BIOS if it can help. Its not something you do on a whim.

 

[Tyrlaan]

So one other weird variable to all this (before I update the BIOS) is that when I built this computer, I built 2 of them - my wife has the exact same machine with all the same parts, and I installed all the same initial software. She's never had this problem but (after refreshing my memory) I've had this issue since about a week after I built the machine.

I've dismissed the concept that it could be hardware, especially after doing the memory test some time back (though I forgot to isolate my RAM when I did it), but I can't help but notice that my errors seem to be a bit all over the place.

Thoughts?

 

[Colif]

You are the 2nd person I am helping at moment with 2 identical machines and only one is having problems.

if you don't think its hardware, you could copy anything off ssd you want to keep and reinstall win 10 and see if it magics the errors away. Sometimes a clean start fixes errors. None of them are hardware errors so it could help.

another option is swap the gpu in both machines and see if

1. it creates errors in wifes PC
2. or if the same errors keep happening in your pc, it tells us its not the GPU to blame.

 

[Tyrlaan]

Months later, but wanted to close this out.

It was my RAM.

Replaced the RAM and it's been stable ever since.

Thanks for all the help on this lengthy journey!