[SOLVED] Intermittent BSOD - IRQL_NOT_LESS_OR_EQUAL

[SydB]

Hi all,

I've been experiencing multiple BSOD for several months and like many, found error ID 41 is a symptom and not the cause, so looking for some help. PC specs are:

Asus B450-TUF Gaming
Ryzen 2700
EVGA GeForce RTX 2070 Black Edition
32GB (2x16GB) Corsair DDR4 Vengeance LPX Black, PC4-25600 (3200)
Crucial 500MX SSD

I've uploaded two minidumps although they don't mean much too me aside from maybe being driver related, so looking for guidance. I have already ran memtest with both 16GB DIMMS installed in the PC at the same time and there have been no errors over 4 passes.

http://www.mediafire.com/file/j3aa8xelc5c8zoj/100420-9046-01.dmp/file

100620-9218-01

MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.

www.mediafire.com

Can anyone give any guidance / shed any light on what the underlying issue is please?

Thanks.

 

[Lutfij]

Welcome to the forums, newcomer!

Make and model of the PSU and it's age? Which BIOS version are you currently on for your motherboard? Which version of your OS are you working with? Can you state what triggers the issue?

 

[SydB]

Thanks for the welcome

EVGA SuperNOVA 750W 80+ Gold Power Supply - less than 5 years old
I was running 2208 BIOS and the issue persisted so upgraded to 2202 at the weekend. Sadly this didn't help.
Running 2004 version of W10. I also installed this at the weekend as I was getting it crashing under my old 1903 install as well. Sadly I don't have the minidumps of it crashing under 1903.

It is odd. It can happen mid game, but also the past two minutes it's been around 10-15 minutes after boot up and I've just surfing. Yersterday and today it went early morning but has been fine since...(would be ironic if is goes now)

 

[Colif]

i have sent link to a friend who will convert dumps over the next few hours...

is it same code each time?

 

[SydB]

Thanks Colif - much appreciated.

It looks to be, yes.

 

[PC Tailor]

Unfortunately the links provided do not work for me and the site is timing out. Are you able to share via other means?

 

[SydB]

Uploaded to OneDrive:

https://1drv.ms/u/s!Aj927y3Gd2zTgViMbhpJm9exDYIg?e=epKm11

100620-9218-01.dmp

DMP File

1drv.ms

Hopefully this works!

 

[PC Tailor]

I have run the dump file(s) and you can see the full report(s) in the link below.
If you are prompted to "Run only if trusted" simply click play/run and the html will be viewed. This warning is always present.

Report: https://jsfiddle.net/52zd7hjL/show/

Summary of findings:

IRQL_NOT_LESS_OR_EQUAL
Probably caused by : win32kfull.sys ( win32kfull!TimersProc+28f )
--------------------
IRQL_NOT_LESS_OR_EQUAL
Probably caused by : win32kfull.sys ( win32kfull!TimersProc+28f )

Additional info:

11: kd> .trap ffffd48b`9f1f5b00
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=00007ff98f4910e4 rsp=000000d38157fa08 rbp=0000000000000000
r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
0033:00007ff9`8f4910e4 ??              ???

11: kd> kb
  *** Stack trace for last set context - .thread/.cxr resets it
 # RetAddr           : Args to Child                                                           : Call Site
00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`8f4910e4

 

[Colif]

neither mention a driver directly, both were caused when csrss.exe crashed. That is a critical windows file used for your user client in win 10. It crashing doesn't give any clues as to cause.

both occurred when PC was talking to storage.

So 2 ways to look at that, it could be the ssd
https://www.crucial.com/support/storage-executive might help (shame it doesn't appear to test ssd)

or its just a driver.

maybe newer chipset drivers here, hard to tell as Asus change the installer dates but use older drivers - https://www.asus.com/au/Motherboards/TUF-B450-PLUS-GAMING/HelpDesk_Download/

newer lan driver there as well.

An Asus PC not full of Asus drivers, amazing.

 

[SydB]

Thanks PCTailor & Colif. Digging in event viewer and after you mentioned storage something stands out. Just prior to the reboot it was tring to access disk3 (D) and reporting issues. Looks like the smoking gun:

Critical 04/10/2020 10:31:59 Kernel-Power 41 (63)
Critical 05/10/2020 08:02:19 Kernel-Power 41 (63)
Critical 06/10/2020 07:48:44 Kernel-Power 41 (63)

Error 04/10/2020 10:30:03 disk 154 None The IO operation at logical block address 0x800 for Disk 3 (PDO name: \Device\00000042) failed due to a hardware error.
Warning 04/10/2020 10:30:04 disk 157 None Disk 3 has been surprise removed.
Warning 04/10/2020 10:30:27 disk 51 None An error was detected on device \Device\Harddisk3\DR6 during a paging operation.
Warning 04/10/2020 10:30:27 disk 157 None Disk 3 has been surprise removed.
Warning 05/10/2020 08:01:02 disk 157 None Disk 3 has been surprise removed.
Warning 06/10/2020 07:45:31 disk 157 None Disk 3 has been surprise removed.

Considering it is the same drive I suspect it is related to that / SATA cable or even the port rather than chipset drivers. I'll hook it up to another cable / port and monitor and if need be, remove it for a while.

Much appreciated for all the help.

 

[Colif]

i noticed in device manager that my hdd shows as removable storage, I am not going to click that button.

Good sleuthing there