I live in an apartment where internet is included as an amenity. We have a 20 Mbps plan, which I know is not much. If that is the entire problem then please let me know, but I am not convinced that it is.
Our download speed is usually pretty consistent at around 19 Mbps when checked with speedtest software. If I am downloading a video game on Steam, I can usually expect to get 2.4 MB/s. Everything generally works well. Ping in video games is acceptable, browsing speed is fast, videos stream at a decent quality.
Unfortunately, we have a problem where the internet speed will randomly drop to < 1 Mbps download. It will stay that way for about 30 seconds, then go back up. Some days it seems to do it more than others. It happens regardless of usage. Even if the only active device is a wired connection desktop, the drops will happen. If you are watching Netflix, the quality will drop significantly. If you are playing an online game, your ping will spike to an unplayable level for that period of time. If you are downloading something, the download essentially stops.
We have had this problem even with a desktop plugged directly into the modem. Playing Rocket League and viewing Task Manager so that we could see that total network usage was only 0.1 Mbps, the drop still occurred.
I have contacted our ISP about this. They put some sort of "check" on our internet, and when I called to hear what they found, they said that everything looks perfect from their end and that we are maxing out our service. I can't say for sure that we never maxed out our service while that check was on, but when we can see the same drops even if the only thing being done is playing a game of Rocket League, I find it hard to believe that it is just us maxing things out.
If it matters, we have a Linksys EA6350. We have troubleshooted everything we could think of, including different ethernet cables.
Does anyone have any advice?
Thanks!
Our download speed is usually pretty consistent at around 19 Mbps when checked with speedtest software. If I am downloading a video game on Steam, I can usually expect to get 2.4 MB/s. Everything generally works well. Ping in video games is acceptable, browsing speed is fast, videos stream at a decent quality.
Unfortunately, we have a problem where the internet speed will randomly drop to < 1 Mbps download. It will stay that way for about 30 seconds, then go back up. Some days it seems to do it more than others. It happens regardless of usage. Even if the only active device is a wired connection desktop, the drops will happen. If you are watching Netflix, the quality will drop significantly. If you are playing an online game, your ping will spike to an unplayable level for that period of time. If you are downloading something, the download essentially stops.
We have had this problem even with a desktop plugged directly into the modem. Playing Rocket League and viewing Task Manager so that we could see that total network usage was only 0.1 Mbps, the drop still occurred.
I have contacted our ISP about this. They put some sort of "check" on our internet, and when I called to hear what they found, they said that everything looks perfect from their end and that we are maxing out our service. I can't say for sure that we never maxed out our service while that check was on, but when we can see the same drops even if the only thing being done is playing a game of Rocket League, I find it hard to believe that it is just us maxing things out.
If it matters, we have a Linksys EA6350. We have troubleshooted everything we could think of, including different ethernet cables.
Does anyone have any advice?
Thanks!