Question Intermittent Freeze and Restarts after VGA and PSU upgrade

[SwiftAce982]

Hello All,
As the title says, I've been running into freezing and restarting of my pc. I recently upgraded my video card and power supply, and thats when my issues began.

• Motherboard: Rog Strix x570-E Gaming
• VGA: Nvidia Geforce 3090Ti
• Power Supply: Thermaltake 1200W Gold
• CPU: AMD Ryzen 3800X
• Operating System: Windows 10 Home 64-Bit
• 16 GB DDR4 Ram
• I have 3 solid states, one is directly screwed into the mobo, and 2 hard drives.

Now for the meat of the issue. This build was working fine before when I had a GTX 1070 and a separate thermaltake PSU of 850W. I upgraded the VGA and the crashes began. Event Viewer logs them as a Kernel-Power issue. Event ID: 41, Task Category 63. At this point, I looked things up and upgraded the PSU to the 1200W. The issue persists.
I've taken the following steps to address the potential freezes with no improvement:

• Updated Power/Sleep Settings
• Turned Off Windows Fast Startup
• Turned Off Automatic Restart
• Uninstalled Old Drivers using DDU. Installed latest Drivers through Geforce Experience
• Ran DISM.exe /Online /Cleanup-Image /RestoreHealth (Completed Successfully)
• Updated the BIOS to the latest version: 4408

These logs never have any details. The BugCheckCode is 0, and all subfields are 0 (PowerButtonTimestamp, BootAppStatus, etc).
When I reboot, my mobo lists a q code of 0d with an amber light, leading me to think I had a memory issue. I took the followings steps to address that:

• Ran Windows Memory Diagnostic (No Errors)
• Reseated Ram
  • My ram is split into 2 sticks of 8gb DDR4 placed into slots A2 and B2.

Still no improvements. Can anyone think of any possible issues? My computer can post, and I can log in, browse, play games, etc, but it will randomly freeze, log a power issue, try to reboot, and get hung up on the 0d step. Only holding the power button and waiting a minute before restarting works.

One final thing: This mobo comes with a gui in the bios, but when I access it I get the same freeze I get randomly in windows, but much quicker (after maybe 15 sec), and I get the same cycle and forced reboot only to get hung up on 0d.
Please advise,

 

[Roland Of Gilead]

Hey there,

Which exact model PSU did you get? There could be a few 'Thermaltake 1200w' PSU's out there.

Did you clear CMOS after the bios update? If not, that could solve the issue.

 

[scout_03]

diid you try old gpu and new psu to see if it happens there is a lot of complain about this issue on the net .

 

[SwiftAce982]

Hey, thanks for the response, this is the PSU model, Thermaltake 1200W Gold, SLI modular power.
I have not cleared the CMOS after I updated the bios, not sure how to do that but I'll check that out.

 

[SwiftAce982]

So I reset the CMOS through the battery removal method. Waiting 5 minutes, and afterwards my computer couldn't post with the 3090ti. I swapped back to my original VGA of a gtx 1070 and the computer booted. Not sure why the CMOS could have an effect like that