I have a new build with a really strange problem.
At home where I built and tested, everything works fine, no issues from beginning to end.
I deliver the PC to its new owner (family member, luckily) and the onboard LAN won't recognize the cable. A few minutes later, it refreshes and discovers the cable, everything seems fine. I completed a few last minute personalization items and needed a restart. Upon restart, no cable detected, and it remained that way, undetected. After swapping and testing every cable I had with a laptop, all cable were confirmed working, as was the router and broadband connection.
After hours of reinstalling drivers and updating firmwares, wasting time on the phone with ASUS tier 1 support, etc, I decided to RMA the board at the request of ASUS. I get the board back a week later, reinstall again, test it at my home, use different cables, restart numerous times, works perfect.
I then bring the PC back to its new owner, promising a fix, and of course...same damned problem. I told him his house must be built on an old cemetery or something, but he wasn't buying it
The router is a linksys e2500, firmware is up to date, wireless and other LAN devices function with 100% connectivity. All ports tested, confirmed working on other hardware.
Motherboard is an ASUS P8Z68-V/gen3. All of the drivers (chipset, LAN, USB, etc) are current.
I'm stumped...why does it function perfectly in my home, but not his? The two variants, router and modem, seem to function just fine.
What would cause the connection to fail on restart, but eventually, with no user intervention, connect and stay connected until another restart?
I'm going to install a NIC card in the next few days and see if it's simply the onboard. At that point I'll be furious with ASUS, but I'll at least know the source of the issue. But that still wouldn't explain why it functions at my home...
Any help, is of course, most appreciated.
At home where I built and tested, everything works fine, no issues from beginning to end.
I deliver the PC to its new owner (family member, luckily) and the onboard LAN won't recognize the cable. A few minutes later, it refreshes and discovers the cable, everything seems fine. I completed a few last minute personalization items and needed a restart. Upon restart, no cable detected, and it remained that way, undetected. After swapping and testing every cable I had with a laptop, all cable were confirmed working, as was the router and broadband connection.
After hours of reinstalling drivers and updating firmwares, wasting time on the phone with ASUS tier 1 support, etc, I decided to RMA the board at the request of ASUS. I get the board back a week later, reinstall again, test it at my home, use different cables, restart numerous times, works perfect.
I then bring the PC back to its new owner, promising a fix, and of course...same damned problem. I told him his house must be built on an old cemetery or something, but he wasn't buying it
The router is a linksys e2500, firmware is up to date, wireless and other LAN devices function with 100% connectivity. All ports tested, confirmed working on other hardware.
Motherboard is an ASUS P8Z68-V/gen3. All of the drivers (chipset, LAN, USB, etc) are current.
I'm stumped...why does it function perfectly in my home, but not his? The two variants, router and modem, seem to function just fine.
What would cause the connection to fail on restart, but eventually, with no user intervention, connect and stay connected until another restart?
I'm going to install a NIC card in the next few days and see if it's simply the onboard. At that point I'll be furious with ASUS, but I'll at least know the source of the issue. But that still wouldn't explain why it functions at my home...
Any help, is of course, most appreciated.
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