Intermittent ping failures to router

[AdoGreen]

Hi guys, my internet connection is randomly dropping every so often, throwing me out of games and Skype calls. To try and troubleshoot (and prove a fault to my ISP) I downloaded and have been running PingPlotter.

However, it seems that the ping to my router is failing, not a fault on the line as I expected. This happens semi-regularly, for between a few seconds to a few minutes (red lines show 100% packet loss). This happens to every device on the network, ruling out a computer issue.

The interesting thing is that this was happening originally with my BT homehub; we have since switched to PlusNet and changed router (to a Plusnet 2704n) and this is still ongoing.

Any help would be appreciated

 

[gbb0330]

Hi guys, my internet connection is randomly dropping every so often, throwing me out of games and Skype calls. To try and troubleshoot (and prove a fault to my ISP) I downloaded and have been running PingPlotter.

However, it seems that the ping to my router is failing, not a fault on the line as I expected. This happens semi-regularly, for between a few seconds to a few minutes (red lines show 100% packet loss). This happens to every device on the network, ruling out a computer issue.

The interesting thing is that this was happening originally with my BT homehub; we have since switched to PlusNet and changed router (to a Plusnet 2704n) and this is still ongoing.

Any help would be appreciated

do you have a switch?
are all of your devices connected with a cable?
have you tried a ping test between 2 devices?

this graph that you have posted looks fancy but simple numbers work better in this case.

open a command prompt and run the command below for about 5 minutes, press ctr+c to interrupt the test and post the statistics at the end. basically we are looking for number of packets sent and number of packets lost.

ping "ip address of router" -t

while the command above is running, open another command prompt window and ping another device on the network and post the results

ping "IP of another device" -t

 

[gbb0330]

Hi guys, my internet connection is randomly dropping every so often, throwing me out of games and Skype calls. To try and troubleshoot (and prove a fault to my ISP) I downloaded and have been running PingPlotter.

However, it seems that the ping to my router is failing, not a fault on the line as I expected. This happens semi-regularly, for between a few seconds to a few minutes (red lines show 100% packet loss). This happens to every device on the network, ruling out a computer issue.

The interesting thing is that this was happening originally with my BT homehub; we have since switched to PlusNet and changed router (to a Plusnet 2704n) and this is still ongoing.

Any help would be appreciated

ok, i zoomed in, so looks like a 5 minute ping test is not going to do, apparently your issue happens over a much longer period of time. still try pinging another device on the network and let us know

 

[AdoGreen]

It hasn't dropped at all today yet so I haven't been able to post the CMD ping results, though I will do so as soon as I catch it dropping again.

It's just a simple router, I'm not using any switches. And the original graph I showed was from a wireless PC, but I've tried with a wired one and had the same results (with slightly less ping fluctuation obviously). I'll run all my future tests from the wired computer though, just for reliability.