Question Internet access...without internet access?

hondoman

Honorable
Jul 24, 2014
47
1
10,545
3
Good morning,


yesterday afternoon, I was watching a YouTube video when the PC froze. Did a reboot and I had no internet access. Outlook, Spotify, Internet, nothing. This is my work PC, so I was a wee panicky. Reading various ideas through my mobile, I did numerous things, but it came back. I have no clue what worked, but it did. Just.

However, this is an odd issue. When I hover the mouse over the WLAN symbol in the task bar it says 'Unidentified Network...no internet access. Doing a ipconfig /all shows 'media disconnected' (see below). Yet, I do have internet access...obviously or I would no be writing this or listening to Spotify at present.

I use a USB, TP-Link WLAN. Below is also the Properties for my private network.

Ideas?

Cheers and thanks in advance.


Microsoft Windows [Version 10.0.18363.959]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-17U7LMJ
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 2C-56-DC-76-A1-94
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #8
Physical Address. . . . . . . . . : 9A-DE-D0-10-FC-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #9
Physical Address. . . . . . . . . : 98-DE-D0-10-FC-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Kaspersky Security Data Escort Adapter
Physical Address. . . . . . . . . : 00-FF-32-8F-61-E9
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Kaspersky Security Data Escort Adapter #2
Physical Address. . . . . . . . . : 00-FF-0F-94-E7-33
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-14-9A-33-C2
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ecab:1152:b989:d33%5(Preferred)
IPv4 Address. . . . . . . . . . . : 169.254.123.94(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 1224802068
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-24-3A-91-8E-2C-56-DC-76-A1-94
DNS Servers . . . . . . . . . . . : 10.101.0.243
185.93.180.131
194.187.251.67
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : TP-Link Wireless USB Adapter
Physical Address. . . . . . . . . : 98-DE-D0-10-FC-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a02:810d:12bf:fb54:69cb:8543:a997:406f(Preferred)
Temporary IPv6 Address. . . . . . : 2a02:810d:12bf:fb54:e03b:f5ae:291f:b642(Preferred)
Link-local IPv6 Address . . . . . : fe80::69cb:8543:a997:406f%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, 11 August 2020 08:19:43
Lease Expires . . . . . . . . . . : Tuesday, 11 August 2020 09:50:35
Default Gateway . . . . . . . . . : fe80::5e35:3bff:fec4:acf6%17
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 295231184
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-24-3A-91-8E-2C-56-DC-76-A1-94
DNS Servers . . . . . . . . . . . : 2a02:810d:12bf:fb54:5e35:3bff:fec4:acf6
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
home

C:\WINDOWS\system32>

------------------------------------------------------------------------------------------------

WLAN properties / profile:

SSID: Fook off
Protocol: Wi-Fi 4 (802.11n)
Security type: WPA2-Personal
Network band: 2.4 GHz
Network channel: 6
IPv6 address: 2a02:810d:12bf:fb54:69cb:8543:a997:406f
Link-local IPv6 address: fe80::69cb:8543:a997:406f%17
IPv6 DNS servers: 2a02:810d:12bf:fb54:5e35:3bff:fec4:acf6
IPv4 address: 192.168.0.64
IPv4 DNS servers: 192.168.0.1
DNS suffix search list: home
Manufacturer: Realtek Semiconductor Corp.
Description: TP-Link Wireless USB Adapter
Driver version: 1030.27.425.2018
Physical address (MAC): 98-DE-D0-10-FC-91
 
Must be some kind of display error. You seem to have multiple ethernet and wifi connections. The multiple wifi connections it not that uncommon when you connect in different locations.

Could be it is one of the ones that is not currently connected is being displayed . You also have to be careful to not confuse the ethernet and wifi. Almost all machines that are connected via wifi but have a ethernet port enabled will show it as diconnected since you are using the wifi.

You can see the wifi connection at the bottom that is actually active on your machine. I would not worry about it too much. If you have problems with some sites not working I would try to disable IPv6. IPv6 has lots of strange issues sometimes.......BUT it will not give your the interface disconnected problem.
 

Ziadul87

Prominent
Sep 7, 2019
486
48
740
21
Not my area of expertise but it sometimes happens when a firewall is blocking windows services(Probably DNS Client) to connect to the internet but allowing other application softwares to connect to the internet. (Happens to me when I use a third party firewall)
It usually changes to the Connected icon about a few mins later though.
take a look at the screenshot. I'm getting ~ 7mbps on speedtest even when windows is saying I am disconnected:
View: https://imgur.com/a/zAcMIEH
 

hang-the-9

Titan
Moderator
Do you have VPN software installed? You have an Ethernet adapter with a 169.x.x.x IP which would cause the unidentified network error to come up. I'd contact your work IT people and have them check things, unless by "work PC" you mean it's your own and you use it for work. VPN software can cause issues with false "no network" errors or actually disconnection or slow connection. In that case you would need to install the latest software version, do driver updates on the computer or maybe change some settings in the network card, depends on the software and specific issue.

Ethernet adapter Ethernet 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-14-9A-33-C2
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ecab:1152:b989:d33%5(Preferred)
IPv4 Address. . . . . . . . . . . : 169.254.123.94(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
 

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