Internet connection dropping on Windows 10.

fatboykyle

Prominent
Feb 23, 2017
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Recently had a problem where my internet connection seems to drop out. I get thrown out of games. Cannot load web-pages ("no internet connection" messages). The normal no-internet stuff. However the network and sharing center during these periods doesn't think that I have lost connection to my homes WiFi network.

"So you've just got crap broadband?"

Yes, I do actually. But I think there's more to it than that. The problem seems to persist even when I'm in a location where I know that there's decent broadband/wifi. I have also found a quick fix is to turn wifi on my laptop off and then on again (or quickly turn on airplane mode) - this appears to immediately fix the problem, if only for a time. If I don't do this then I can be waiting hours for the internet to become available again. This suggests to me that there's a problem with my device rather than my broadband. But then again, I'm no expert.

I have a Dell Inspiron 15-7000 with Windows 10. Windows is up-to-date. My drivers all appear to be up-to-date. I sent my device off for repair a couple of weeks ago and they claim to have found and solved some firmware corruption. I did a fresh windows install, using a USB with a fresh download, upon it returning. I use a secure network. Although I have VPN software, I don't use it and ensure that it's not running most of the time.

Has anyone encountered this problem before and/or know of any fixes?

If you need any additional info, please let me know!

Thanks!
 
1| Have you made sure your laptop's BIOS is up to date? Windows 10 is heavily reliant on the BIOS to ensure maximum compatibility with ancillary components.

2| Have you tried uninstalling and reinstalling your wireless adapters drivers? The source of the problem can also come not only from a faulty device but inappropriate drivers as well.

3| Can you please pass on the SKU for your laptop in order for us to see if there is more to it with devices and drivers or if the unit needs to undergo an RMA...?