Internet Connection Drops

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Jan 18, 2016
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I'm in a constant battle w/my ISP over what they term "intermittent internet" connection. I would like to be able to monitor the loss of connection from my laptop (using W10) - is there a way? I'm a DSL customer.
 
Solution
You can do it from your laptop, yes, but it will not be an exact test. If you do it from your laptop, connect an internet cable, then it will "count" as far as they're concerned. There's a few things you can do here:

- Run ping tests. Open up command prompt and type in ping google.com -t and watch the results. If you see any disconnects, make note of them and try with a different website. Try this for about 2-3 websites.
- Run a trace route to things and see what happens. Open command prompt, type in tracert to the same websites you did previously.

If it turns out you are having connection issues and it is the ISP's fault, both tests will have issues in the same place. For example, you run a ping test on google.com and after a while...
You can do it from your laptop, yes, but it will not be an exact test. If you do it from your laptop, connect an internet cable, then it will "count" as far as they're concerned. There's a few things you can do here:

- Run ping tests. Open up command prompt and type in ping google.com -t and watch the results. If you see any disconnects, make note of them and try with a different website. Try this for about 2-3 websites.
- Run a trace route to things and see what happens. Open command prompt, type in tracert to the same websites you did previously.

If it turns out you are having connection issues and it is the ISP's fault, both tests will have issues in the same place. For example, you run a ping test on google.com and after a while it times out; you then run a trace route and one of the hops fails.
 
Solution