Internet connection inconsistent

[drummerdimitri]

I have a DSL connection that is very inconsistent.

By that I mean pages often fail to load, pictures appear with a red x and don't show up and it sometimes takes me many many refreshes to get them to load properly.

This is most definitely a problem with the connection itself since I've been using a 4G+ connection for months now which is perfect and none of the problems appear.

Whenever my monthly quota is reached I have to switch back to using my DSL connection and the problems start again...

I've talked to my ISP countless times with no avail. I have just given up on them.

What can I do to fix this problem? Speed is not the issue, I seem to have many lost packets when pinging websites.

Any help would be greatly appreciated as my frustration needs to be put to rest!

 

[NOT_PROVIDED_16]

Is the router plugged into the master telephone socket?

 

[drummerdimitri]

Is the router plugged into the master telephone socket?

What do you mean by master telephone socket? Are'nt they all the same? How can I tell which one is the "master" socket?

 

[Phillip Corcoran]

Master socket is the one which is connected directly to incoming phone cable from pole outside.

That's the socket to which your router should be connected for best performance & the least trouble.

If your router or modem isn't connected to master socket you should ideally re-organise your equipment to make it so.

Also, use of telephone extension cords should be avoided throughout the home - - don't use them. Buy a set of cordless phones and plug base-unit in to the master socket instead. That's what I did - - ripped out both my phone extension cords - - broadband now behaves itself & is 10 times better.

 

[drummerdimitri]

Master socket is the one which is connected directly to incoming phone cable from pole outside.

That's the socket to which your router should be connected for best performance & the least trouble.

If your router or modem isn't connected to master socket you should ideally re-organise your equipment to make it so.

Also, use of telephone extension cords should be avoided throughout the home - - don't use them. Buy a set of cordless phones and plug base-unit in to the master socket instead. That's what I did - - ripped out both my phone extension cords - - broadband now behaves itself & is 10 times better.

Thanks for the answer but how can I identify the master socket?

Is this something I can figure out or should I call my ISP and ask them about it?

 

[NOT_PROVIDED_16]

Master socket is the one which is connected directly to incoming phone cable from pole outside.

That's the socket to which your router should be connected for best performance & the least trouble.

If your router or modem isn't connected to master socket you should ideally re-organise your equipment to make it so.

Also, use of telephone extension cords should be avoided throughout the home - - don't use them. Buy a set of cordless phones and plug base-unit in to the master socket instead. That's what I did - - ripped out both my phone extension cords - - broadband now behaves itself & is 10 times better.

Thanks for the answer but how can I identify the master socket?

Is this something I can figure out or should I call my ISP and ask them about it?

Here take a look at this, it should help you. Most master sockets are in the hallway or by the front door, in some rare cases it could be in the loft!
https://tinyurl.com/y7xusjzh

 

[NOT_PROVIDED_16]

Is the router plugged into the master telephone socket?

What do you mean by master telephone socket? Are'nt they all the same? How can I tell which one is the "master" socket?

Most master sockets are in the hallway or by the front door, heres some more info : https://tinyurl.com/lxsb6s8