Internet disconnects when i try to download a big file (>1GB)

iTSinMW2

Distinguished
Dec 12, 2011
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18,510
My internet always disconnects every time i try to download a file bigger than 1 GB. I was trying to download a game but my internet disconnected. I thought, "weird. this never happens." so i try to reconnect but cant. I have to restarts the computer. every single time i do this, it keeps happening.

I have a new router that works perfectly. I can surf the web, watch videos on YouTube but cant download anything that is a big file.

This started to happen yesterday with no warning at all. :cry:

Please help me!
 

Combat Wombat

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Aug 4, 2011
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19,360
Factory reset the router and see if there are any improvements.

Note:
Once you factory reset the modem – any port forwarding/WiFi Security will revert to default, so you'll have to reconfigure these.

Meanwhile:
Free ADSL modem line stats monitoring programs like RouterStats (which I have used for years successfully in tracking down line issues) are very useful
see http://www.vwlowen.co.uk/internet/files.htm

+ Whats the model number of the router ?