Internet disconnects with phone

[DannyJayes]

Hey, since about half a year ago, the internet started to disconnect every time the phone rang for a minute or so(even if the call was like half an hour). Then slowly, it became not every phone call, and now its some phonecalls, and also sometimes without any phone call. I have all the phones connected to filters, and the internet connected directly, I tried turning off and on about a thousand times. It disconnects wireless and wired alike. What should i try to do?
Any help appriciated.

 

[bigpinkdragon286]

Sounds like one or more filter is going bad. Disconnect all filters and call the home without any telephones attached and see if your connection remains unaffected. Next step would be to contact your DSL provider and ask them to send you new filters, unless you have some unused ones laying around you can substitute with.

 

[Solandri]

I assume your Internet is over DSL? DSL is transmitted over the same wires as your phone line, just at a higher frequency (the filters prevent your phone from adding high frequency noise to the line).

What you're describing sounds like a line quality issue. Either you have a phone extension somewhere in your house which isn't filtered and is adding noise, the house's phone wiring is faulty, or the phone line from your phone company to your house is faulty. A phone ring is signaled by sending a 90 Volt AC jolt down the line, so that's a lot of juice for a malfunctioning device to create noise in the line. Explain the problem to the ISP/phone company and ask them to test the line while someone is calling you.

If you're absolutely sure the problem is not with your home or devices, and the phone company insists the problem is not in their lines, you can try moving the Internet service to a second line. Most homes are wired for two phone lines (of the 4 connectors in a typical phone jack, the inner two are line 1, the outer two are line 2). Ask your DSL ISP for something called a "dry loop" - DSL service without phone service. If they complain you already have phone service, tell them you also already have DSL too and are experiencing interference between the two, and wish to put them on different physical lines.