Hi all,
I recently moved into a new apartment and had Ziply fiber installed into my unit. Everything worked great for a week or so until the service started to randomly disconnect me from everything, wired or wireless for around 5-30 seconds and come back on by itself. The drops seem random to me, getting worse and better at times and happen at all times of day. My wired PC, and wireless phones and laptops are all subject to drops. No lights change on the modem or router and I'm currently at a loss of where to continue. I've had two techs come out so far that have tested the wiring back to their equipment and they can't seem to find any issues.
So far I've:
I'm at a loss of where to continue. I'd like to do some more investigating myself so I'm better prepared to ask for more support from my ISP. This problem is incredibly annoying, as I can't play any games without having to use a mobile hotspot.
Any advice would be much appreciated.
I recently moved into a new apartment and had Ziply fiber installed into my unit. Everything worked great for a week or so until the service started to randomly disconnect me from everything, wired or wireless for around 5-30 seconds and come back on by itself. The drops seem random to me, getting worse and better at times and happen at all times of day. My wired PC, and wireless phones and laptops are all subject to drops. No lights change on the modem or router and I'm currently at a loss of where to continue. I've had two techs come out so far that have tested the wiring back to their equipment and they can't seem to find any issues.
So far I've:
- Replaced their supplied router with my own, TP-Link Archer A6 & updated the firmware
- Pinged 1.1.1.1, 8.8.4.4, and my default gateway and found that during drops only 1.1.1.1 and 8.8.4.4 fail to ping.
- Tech replaced the jack in the wall as well as the cable connecting to the modem, model Nokia F-010G-1
I'm at a loss of where to continue. I'd like to do some more investigating myself so I'm better prepared to ask for more support from my ISP. This problem is incredibly annoying, as I can't play any games without having to use a mobile hotspot.
Any advice would be much appreciated.
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