Question Internet Dropping often

May 7, 2021
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My internet has been mostly fine up until a couple months ago. My VDSL line would drop randomly every so often, I would get lag spikes, disconnections (a couple times an hour). My DSL line doesn’t seem to stay up for more than a few hours. I talked to my ISP and they told me that the problem is on my end (my router). I also talked to my router warranty but they said the problem is with the ISP. I have a TPLink Archer VR600. Since then I have moved an ISP which means the problem isn’t them, and could only mean it’s the router or the network infrastructure. Additionally I keep on getting packet errors on my router.
My router details are:
DSL up time: 15 minutes
VDSL2
Current Rate: UPSTREAM-5760 DOWNSTREAM-66814
Max Rate: UPSTREAM-23300 DOWNSTREAM-67036
SNR MARGIN: UPSTREAM-21.8 DOWNSTREAM-8.1
Line Attenuation: UPSTREAM-18.7 DOWNSTREAM-12.3
ERRORS (pkts): UPSTREAM-285 DOWNSTREAM-446932
 

kanewolf

Titan
Moderator
My internet has been mostly fine up until a couple months ago. My VDSL line would drop randomly every so often, I would get lag spikes, disconnections (a couple times an hour). My DSL line doesn’t seem to stay up for more than a few hours. I talked to my ISP and they told me that the problem is on my end (my router). I also talked to my router warranty but they said the problem is with the ISP. I have a TPLink Archer VR600. Since then I have moved an ISP which means the problem isn’t them, and could only mean it’s the router or the network infrastructure. Additionally I keep on getting packet errors on my router.
My router details are:
DSL up time: 15 minutes
VDSL2
Current Rate: UPSTREAM-5760 DOWNSTREAM-66814
Max Rate: UPSTREAM-23300 DOWNSTREAM-67036
SNR MARGIN: UPSTREAM-21.8 DOWNSTREAM-8.1
Line Attenuation: UPSTREAM-18.7 DOWNSTREAM-12.3
ERRORS (pkts): UPSTREAM-285 DOWNSTREAM-446932
The other possibility is the in-house wiring going from the outside point-of-presence to the modem/router is bad. You can run a wire across the floor and bypass the in-house wiring to test that.
 
May 7, 2021
3
0
10
0
I currently have a phone line connected to the same line in a different room. Could that be causing interference? the phone currently doesn't have a dsl Filter, would that help? also, the router I have is connected to a filter alone, should I keep the filter there?
 

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