Question Internet drops over wifi and wired

Nov 10, 2019
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i am having very intermittent internet issues. I have a century link dsl modem that has 2 bonded 20 mb lines (i should be getting about 36 down and 2 up).
I have all of the wireless turned off on the century link modem. I am using a tplink Omada cloud controller with 2 of the tplink AP's.
Ever since they installed the bonded internet lines (I used to have a single 20mb) I have had intermittent internet drop out. When i have this issue and run speedtest, i get the following results: 613 ping, 4,616.80 mbps then error. It is always different amounts but they are crazy like these are.
I am able to get to the modem and tplink items just fine (wireless and wired) when there is no internet.
I have checked all of my ip addresses and nothing is overlapping (that i can see).
I have had centurylink ship me a new modem and the exact same issue.
thoughts?
Thank you
 

gggplaya

Distinguished
Jan 27, 2011
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Download PingPlotter: https://www.pingplotter.com/download/windows

Run it and try a bunch of websites to see what the ping(latency) is in milliseconds from each part of your connections from your router to your modem to the local network to the main web etc..... That will tell you if the latency is coming from any of your equipment, the router or the modem, or a problem with your ISP.
 

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