[SOLVED] Internet drops to 0 kbps randomly

[limyshim112]

I've got a problem with my internet where it just stays consistent for a few seconds then just drops to a really low speed like 200kbps and even to 0. It causes ping spikes and makes games unplayable. Can anyone help me try to find the cause of this problem before I contact my ISP? Thanks.

 

[bill001g]

You need to pretty much do the ISP work for them or they will blame your PC.. You know reboot everything etc etc their script tells them to do.

You can try a tool called pathping but the level 1 tech at the ISP will not likely understand that so you are best off doing it manually.

What you want to do is run a tracert to a ip like 8.8.8.8 Then run ping constant ping to various hops in the trace. Key ones are hop1 your router and hop 2 the ISP first router which represent the connection to your house.

You should not see issues to hop 1. If you do there is some issue with your PC or router. Hop2 is a very common place to see issues and it is mostly some issue with the cabling likely outside your house. You can try other hops but it gets harder to fix if it is not inside your ISP network.

The key thing you want to point out to the ISP is that your get no data loss to your router but at the same exact time you are seeing loss to the ISP router.

You want to inspect all the cabling in your house so they don't charge you when they come out.. Some ISP refuse to actually go into peoples houses because of the current situation. Look for any connection that appears to be loose or could have dirt or water in it.

 

[MJS WARLORD]

With regards to what bill001g said about 8.8.8.8. , you could also try the following.

right click the icon to the internet to the left of your speaker icon , click on change adaptor options , right click your internet connection icon and choose properties , click on internet protocol v 4 to highlight it then properties , on the bottom half of the page you are looking at now , click on the button use the following dns , now in the first box you need 8 8 8 8 and in the second you need 8 8 4 4 , finally tick validate settings before exit .

How many inline filters do you have on your phones or other pieces of equipment , and also how old are they.
Sometimes a filter can go faulty without you knowing and this can effect your set up. The only way to test if one is faulty is to get a spare one and try it on each phone etc that you have and see if you still have problems.

 

[JustOrdinaryPao]

With regards to what bill001g said about 8.8.8.8. , you could also try the following.

right click the icon to the internet to the left of your speaker icon , click on change adaptor options , right click your internet connection icon and choose properties , click on internet protocol v 4 to highlight it then properties , on the bottom half of the page you are looking at now , click on the button use the following dns , now in the first box you need 8 8 8 8 and in the second you need 8 8 4 4 , finally tick validate settings before exit .

How many inline filters do you have on your phones or other pieces of equipment , and also how old are they.
Sometimes a filter can go faulty without you knowing and this can effect your set up. The only way to test if one is faulty is to get a spare one and try it on each phone etc that you have and see if you still have problems.

I'd use a different DNS if I could, but our ISP forces us to use their DNS. Attempting to change your DNS preference will just stop our connection completely, and it does not restart until we change it back.

 

[bill001g]

Try using encrypted DNS. Part of the reason this feature exists is because of a..hole ISP like yours that want to spy on dns and filter stuff. This method in addition to running encyrpted DNS runs it over HTTPS. This makes it appear as web traffic.

The only way for a ISP to stop this one is to block access to google or cloudflare servers completely.

How to Enable DNS Over HTTPS on Windows 11

Keep your DNS requests private for a more secure browsing experience.

www.howtogeek.com