- Sep 3, 2016
- 15
- 1
- 4,525
Hello!
I have the Internet provided by a local provider. They installed an antenna on the roof of my house, it's wired to a modem of theirs (located in my house of course), which is wired to my router and I use both wireless and wired connection to various devices in the house from there. For a long time it worked without a problem, the signal, as determined by the provider himself, was excellent, and I had no reason to doubt him, I paid for 15Mb/s and got it. However I was away for over a month, and when I returned, the connection is down to barely 2Mb/s, both on the wire and the wireless connection (I'm getting ~5-10% faster connection on the wire, I assume it's just the signal thing, but maybe it's worth to mention). When I bypassed the router and connected my laptop directly to the modem via a wire, the speed was the same 2Mb/s, so I assume the problem is on their part.
Here's the fun part. Since it's a small local provider, there's literally a single guy who operates all of their stuff, and he's out on holidays until early August
I don't blame the guy, but I wonder if perhaps there's something I can do on my end? Because I know they didn't put a limit on my Internet speed, so if all works well, it should still be 15Mb/s. So what is the most likely causing the problem? Physical damage to the antenna? Is it possible that it being moved by wind or something caused this? Problem with the modem? Wires? The weird part is that I still get the internet and the connection is steady, it's just slower than it's supposed to. Any recommendations as to what I might try, or at least how to determine what happened?
Thanks in advance,
Jake
I have the Internet provided by a local provider. They installed an antenna on the roof of my house, it's wired to a modem of theirs (located in my house of course), which is wired to my router and I use both wireless and wired connection to various devices in the house from there. For a long time it worked without a problem, the signal, as determined by the provider himself, was excellent, and I had no reason to doubt him, I paid for 15Mb/s and got it. However I was away for over a month, and when I returned, the connection is down to barely 2Mb/s, both on the wire and the wireless connection (I'm getting ~5-10% faster connection on the wire, I assume it's just the signal thing, but maybe it's worth to mention). When I bypassed the router and connected my laptop directly to the modem via a wire, the speed was the same 2Mb/s, so I assume the problem is on their part.
Here's the fun part. Since it's a small local provider, there's literally a single guy who operates all of their stuff, and he's out on holidays until early August
I don't blame the guy, but I wonder if perhaps there's something I can do on my end? Because I know they didn't put a limit on my Internet speed, so if all works well, it should still be 15Mb/s. So what is the most likely causing the problem? Physical damage to the antenna? Is it possible that it being moved by wind or something caused this? Problem with the modem? Wires? The weird part is that I still get the internet and the connection is steady, it's just slower than it's supposed to. Any recommendations as to what I might try, or at least how to determine what happened?Thanks in advance,
Jake
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