[SOLVED] Internet is running exstremely clunky

[WonKru100]

Hey, I am new to this community and seeking help because my ISP just really does not care about my crappy running service.i have service from ritter communications that supply me with coax internet with 100mbps down and 15mbps up.The modem I have is a modem router combo Arris dg3450.
For starters note that my speeds are decent but it just runs like crap and appears to be very latent and even have noticed packet loss,but mostly ping spikes out of this world.Even when pinging my actual gateway,things will actually look somewhat normal and then all of a sudden peak into the 100s or even thousands in milliseconds that I would assume carry in a domino effect.When gaming and monitoring things from a visual perspective hit detection,rubber banding and all of the above happen durasticly basicly making it unusable.i have run tracerts,continual pings etc and always have the same outcome.

 

[SamirD]

Unfortunately unless your isp wants to fix this stuff, you're stuck. There's nothing you can do from your end.

 

[WonKru100]

Unfortunately unless your isp wants to fix this stuff, you're stuck. There's nothing you can do from your end.

True I do understand this but I have had the tech team actually try but usually it takes me bringing fourth the evidence that they can't deny it once I do that.i don't know how to find out where and what points this issue is coming from.and I'm thinking maybe the actual modem since I found a massive ping fluctuation while pinging the gateway but am kind of stuck in troubleshooting after finding out that not sure would could be my next step.

 

[bill001g]

What exactly are you running ping to.

If you ping the router itself the traffic never is leaving your house. You could disconnect the coax cable and the ping should still work. If you get spikes here it is either the router itself has some issue or your pc has some issue. A ethernet cable never delays data other than some fixed percentage of the speed of light that never varies. If you are testing with wifi then it is a extremely common issue mostly caused by your neighbors use of wifi and nothing you can really do.

 

[WonKru100]

Well basicly anything I do kind of returns reasonable results whether it be pinging my gateway or tracert to a random destination whether it is google and yahoo etc.other than the crazy pings which was definately a red flag and caused me to dig into the issue and as well as the visual inspection from unplayable online games which is present in any and every online game.and this is even present when Im Hardwired which my console is always.i ran it on dslreports which shows that the ping jumps ridiculously and shows major problems in the bufferbloat area.and let's say that of I ran a tracert to Quad 9 and it did not show any of the ridiculous ping spikes it still appears strange and unlogical. It seems to me I am missing something simple and am a step away from having what the connection that I have should be and not too sure how to smooth it out.

 

[bill001g]

You have to actually learn how some of this stuff actually works and not think you can click a magic button.

Dslreports needs to remove the bufferbloat test or hide it. That is not a test to see if you actually have bufferbloat, the test will actually cause bufferbloat on even the fastest connections. It is a test to see if you have properly configured QoS that prevents bufferbloat. In addition you only configure bufferbloat QoS when you have a overloaded internet connection. The dslreports test will overload any connection and cause bufferbloat, if you do not actually overload your connection you will not see bufferbloat. For some reason gamers seem obsessed with this test when it doesn't actually apply for most people any more. In the days of slow DSL connections it was more relevant.

Next lets say you are running a server and I get crappy ping times to your server. Should I call my ISP and expect them to somehow fix stuff in your house or your ISP.

Your ISP can only fix stuff that is inside their network. Testing to some random sites on the internet does you no good if it can't be fixed. You need to carefully test and determine where the problem is. You can only really fix stuff that is inside your house and to a lesser extent in your ISP network.

 

[SamirD]

True I do understand this but I have had the tech team actually try but usually it takes me bringing fourth the evidence that they can't deny it once I do that.i don't know how to find out where and what points this issue is coming from.and I'm thinking maybe the actual modem since I found a massive ping fluctuation while pinging the gateway but am kind of stuck in troubleshooting after finding out that not sure would could be my next step.

Well, one of the things that you can do is get their modem/router whatever. Then anything you plug into that showing issues points back at their equipment all the way back to the source, and they have a legal obligation to fix it.