Internet just not cutting it

[czehner13]

Hi, I've been living in a townhome with 4 other people and we all have Time Warner as our ISP. From their website, I went to their speedtest, and found out that we have the up to 15 mbps plan (It was included in our rent.) Currently, each of us has a laptop/desktop each, 3 xboxes and a ps4, and all have smartphones. While we aren't on using the internet with them all at any given time, I notice that out internet is just crappy. I certainly don't get 15 mbps (I'm lucky to get a single megabyte per second...) and about half the time ping is just too high to play any sort of game. We're all connected wirelessly through a TP-Link AC 1200 EA6300. I figured with having an AC 1200 router we'd have no difficulty with connections, but it seems I was dead wrong.

So, my question is, what is causing this shoddy internet connection? Is it my ISP? The router? Any help would be very much appreciated.

 

[g90814]

try doing speedtest.net with just one computer connected to the modem, with ethernet cable. Then compare with doing it normally over your wireless settings.

Then you'll see if it's your devices, or if it's your ISP.

I suspect it's not your router, or devices, but perhaps the cable modem is bad, or your line is bad.

 

[i7Baby]

The 15mbs will be max. 2 devices gives 7.5mbps each max. 4 devices and each will be realistically getting 3mbs max.

It will drop off from the router to your device as well - especially using wifi.

 

[czehner13]

I will try and connect directly to the modem, when everyone is offline

 

[g90814]

Also, what wireless settings are you using?

Most devices use 2.4Ghz, with newer ones using 5Ghz. Some older devices still need wireless G, so you have to use 'mixed mode'. Otherwise go with pure wireless N.

Also check which wireless channel you are using. Usually 'auto' will work, and the router will choose the least crowded channel.

You should have WPA2-PSK with AES for security.

 

[czehner13]

Also, what wireless settings are you using?

Most devices use 2.4Ghz, with newer ones using 5Ghz. Some older devices still need wireless G, so you have to use 'mixed mode'. Otherwise go with pure wireless N.

Also check which wireless channel you are using. Usually 'auto' will work, and the router will choose the least crowded channel.

You should have WPA2-PSK with AES for security.

I am using a 5ghz connection and am somewhat near the router (about 25 feet away with it being one floor below me) and am using the auot channel with WPA2

 

[i7Baby]

25 ft away with a concrete floor between will slow it down considerably. Say from 3mbps to 2mbps

 

[czehner13]

I just tried connecting directly to the modem and I noticed no difference, shoddy and inconsistent connection. Does this mean that it's my ISP that is the issue?

 

[czehner13]

25 ft away with a concrete floor between will slow it down considerably. Say from 3mbps to 2mbps

Oh, this place does not have concrete flooring

 

[g90814]

I just tried connecting directly to the modem and I noticed no difference, shoddy and inconsistent connection. Does this mean that it's my ISP that is the issue?

Yes. It's either the modem, or the wiring, or anything else not under your control. Check all the wiring to make sure it is in good condition, and connected securely. If that doesn't help, you need to contact your ISP and describe the problems to them. Make sure you get tech support, not just generic customer support.

 

[czehner13]

Thank you, I will do what I can.

 

[g90814]

Also a side question: what is your router, a TP-Link or EA6300 (which is a Linksys model). 😉

Either way, you might just make sure it has the latest firmware update, that's always a good thing.

 

[czehner13]

Oh haha, it's a Linksys, was thinking of my wireless adapter I think, which is a TP-Link.