Question Internet keeps cutting out for a few seconds when I'm gaming ?

[Noizzy]

Hello!

Recently ive been having an issue with my internet cutting out for a few seconds then coming back, but with games I play like League of Legends and Valorant, those few seconds have been game-changing and quite annoying recently.

As i stated the internet at random times will just completely cut, reconnect, then run fine for an amount of time then happen again. Ive gone anywhere from minutes to hours with no errors, then i have some where within a few minutes the internet will cut again then come back. It seems to be completely random and im unsure why.

I checked my Event Viewer and the only "errors" im seeing are from DictributedCOM Event ID 10029 With this message in the general "The activation of the CLSID Windows.Media.Capture.Internal.AppCaptureShell timed out waiting for the service BcastDVRUserService_70169 to stop".

Any assistance would be great!

 

[Lutfij]

Welcome to the forums, newcomer!

We're going to need a little more info. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

How are you teetered to the www? Wireless or via Ethernet?

 

[Noizzy]

Welcome to the forums, newcomer!

We're going to need a little more info. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

How are you teetered to the www? Wireless or via Ethernet?

Sorry im new to this stuff.

CPU: AMD Ryzen 5 3600 6-core Processor
CPU Cooler: Unsure
Motherboard: PRIME B450M-A II
Ram: T-Force Vulcan Z DDR 4 32 gigs
SSD: WDC WDS500G2B0C-00PXH0
GPU: NVIDIA GeForce RTX 3060
PSU: Unsure
Chassis: CyberpowerPC Black Eclipse P418R DRGB ATX Mid-Tower High Air Flow Gaming Case + 3x 120mm ARGB Fans (Included)
OS: Windows 11
Monitor: Sansui 27" monitor 120hz
Age of entire PC outside of the GPU is around 4 years.
Bios Version(MSinfo32 Bios Version/Date) American Megatrends Inc. 2409, 12/2/2020
SMBIOS Version 3.3

I am connected to the internet through ethernet cable.

 

[cruisetung]

I would say most likely is some network issue in between your pc and game server, it could be temporary, but usually something that you can't fix.

Try the free Cloudflare WARP VPN.

https://www.youtube.com/results?search_query=cloudflare+warp

YMMV

 

[bill001g]

You need to test very basic stuff first.

Open a command window and run a constant ping to the router IP. Leave this run in the background. When you see issues in the game quickly swap over and check to see if there is any packet loss. This would mean there is some issue with your pc or the cable or rarely the router. If you see nothing it is likely outside your house.

Next do the same thing but this time ping 8.8.8.8 instead. This will check basic communication to internet. If you see no issues here it gets harder because it means you can see google but not the game company.

If you do see issue to 8.8.8.8 next run tracert 8.8.8.8. This will not likely show the problem. You goal is only to get the router IP in the path. What you now want to do is to ping the ISP first router. It will likely be hop 2 or hop 3. Run a ping to that IP. If you see issues to that IP it likely means there is a issue with the connection to your house.

What you now want to do is run both a ping to your router IP and the ISP router IP at the same time. This is purely to collect data to prove to the ISP that there is a problem with their equipment and not your pc. Of course before you call them do all the standard reboot the router and your pc so you can tell them you already did it and they will look at you ping data instead.

 

[Noizzy]

You need to test very basic stuff first.

Open a command window and run a constant ping to the router IP. Leave this run in the background. When you see issues in the game quickly swap over and check to see if there is any packet loss. This would mean there is some issue with your pc or the cable or rarely the router. If you see nothing it is likely outside your house.

Next do the same thing but this time ping 8.8.8.8 instead. This will check basic communication to internet. If you see no issues here it gets harder because it means you can see google but not the game company.

If you do see issue to 8.8.8.8 next run tracert 8.8.8.8. This will not likely show the problem. You goal is only to get the router IP in the path. What you now want to do is to ping the ISP first router. It will likely be hop 2 or hop 3. Run a ping to that IP. If you see issues to that IP it likely means there is a issue with the connection to your house.

What you now want to do is run both a ping to your router IP and the ISP router IP at the same time. This is purely to collect data to prove to the ISP that there is a problem with their equipment and not your pc. Of course before you call them do all the standard reboot the router and your pc so you can tell them you already did it and they will look at you ping data instead.

I was finally able to catch my internet cutting with it running in cmd prompt. it seems when the internet cuts the ping to my router is still running fine but the ping to 8.8.8.8 says request timed out. Ive yet to do the steps afterward, but from what i understood i should only have to run those if there were no issues with 8.8.8.8

 

[bill001g]

No you want to do more testing...mostly to prove to the ISP that they need to fix it. If you were to just call them now they will tell you its googles fault.

What you need to determine is the connection to your house going down or is that staying up when you can't ping google. You really hope the connection to the house is going down since you can do little testing inside the ISP network and they will then still blame google.

If you do tracert 8.8.8.8 hop 2 for most people is the first router in the ISP network. Hopefully it responds to ping commands. You can try hop 3 or other hops if you want but the farther you get into the ISP network the less useful the data becomes.

The level 1 techs you call have methods to test the line to your house or send someone out. Issues farther into the network the level 1 guys do not have the access or the knowledge to troubleshoot.

 

[Noizzy]

No you want to do more testing...mostly to prove to the ISP that they need to fix it. If you were to just call them now they will tell you its googles fault.

What you need to determine is the connection to your house going down or is that staying up when you can't ping google. You really hope the connection to the house is going down since you can do little testing inside the ISP network and they will then still blame google.

If you do tracert 8.8.8.8 hop 2 for most people is the first router in the ISP network. Hopefully it responds to ping commands. You can try hop 3 or other hops if you want but the farther you get into the ISP network the less useful the data becomes.

The level 1 techs you call have methods to test the line to your house or send someone out. Issues farther into the network the level 1 guys do not have the access or the knowledge to troubleshoot

okay i was FINALLY able to catch it with the ping running. I had the command prompt pinging each hop from 2-8 being the last skipping the 1st since its my IP and i know that it stayed connected. From the 2nd hop onwards each time the internet would cut would simply say request timed out. Apologies if some of this seems repetitive im new to all of this and am unsure how it all works.

 

[bill001g]

That pretty clearly shows that the internet connection to your house is failing. Now it is a matter of convincing the level 1 tech at the ISP. Sometimes I think AI is smarter than some of these people.

You can dig around the modem look at the signal levels but you can do nothing no matter what you find. This is something the ISP tech is suppose to know how to do. It is just another indicator that there is some issue with the actual wire coming to your house. All it takes is a slightly loose splice between your house and cable company equipment box or maybe some water or dirt in a connector. The field techs they send out have equipment to find issues like this. If this is a fiber connection then it is more likely it is some electronics issue in the box that all the fiber goes to from your neighborhood. In can be somethink like a crack in the fiber but fiber most times either works or completely fails

 

[Noizzy]

That pretty clearly shows that the internet connection to your house is failing. Now it is a matter of convincing the level 1 tech at the ISP. Sometimes I think AI is smarter than some of these people.

You can dig around the modem look at the signal levels but you can do nothing no matter what you find. This is something the ISP tech is suppose to know how to do. It is just another indicator that there is some issue with the actual wire coming to your house. All it takes is a slightly loose splice between your house and cable company equipment box or maybe some water or dirt in a connector. The field techs they send out have equipment to find issues like this. If this is a fiber connection then it is more likely it is some electronics issue in the box that all the fiber goes to from your neighborhood. In can be somethink like a crack in the fiber but fiber most times either works or completely fails

Ah alright, just out of pure curiosity could it also be something to do with the ethernet thats running into my pc? My computer is a few years old now and ive had issues previously with some of my stuff disconnecting(mouse, keyboard, etc) for a few seconds then turning back on aswell. But i didnt think it would be something with that because i feel if it was my ethernet port doing that then it should turn everything off on my pc when it disconnects as opposed to just one source that needs it.

 

[bill001g]

The traffic must pass over the same ethernet cable to get to your router as well as all IP past it. Since it has no issues talking to your router the ethernet cable has to be good.

 

[JayGau]

Ah alright, just out of pure curiosity could it also be something to do with the ethernet thats running into my pc? My computer is a few years old now and ive had issues previously with some of my stuff disconnecting(mouse, keyboard, etc) for a few seconds then turning back on aswell. But i didnt think it would be something with that because i feel if it was my ethernet port doing that then it should turn everything off on my pc when it disconnects as opposed to just one source that needs it.

Do you have any other devices in the house that are connected to the internet? Do you have a home wifi? The best way to show that's it's not the computer (or the cable that connects to the computer) is to reproduce the problem on another device.

 

[Noizzy]

Do you have any other devices in the house that are connected to the internet? Do you have a home wifi? The best way to show that's it's not the computer (or the cable that connects to the computer) is to reproduce the problem on another device.

Originally it was only my computer but recently it was happening with another PS5 in my house aswell.

 

[cruisetung]

Find the server IP and tracert to it.

https://wiki.leagueoflegends.com/en-us/Servers