Internet not what it's supposed to be

[Dokiloki6]

This is my internet, at least what it's supposed to be. It's not nearly as fast though. Whenever I download something, anything, I can't peak over 8Mbps. I used testmy.net and on my PC it says I average around 6.7Mbps. I've also used it on my phone and it's a different story there. Every time it's kinda a different story. Sometimes I'll get the full 19Mbps (once in 100 tries), but mainly I will get 11 or 14 which is still not enough. I called my ISP and they said if it says its 20/2 it's not their problem. What do I do? Before I got 20/2 I had 10/0.5, and I could get 10 normally, now I can barely get 8 and I don't know what's the problem. Firewall is turned off.

Upload is always same though.

 

[USAFRet]

Is this wired directly to the router, or WiFi?

 

[Dokiloki6]

With my PC, it's wired directly.
With my phone, I used wifi. Where it was a bit faster, but not by much really.

 

[USAFRet]

1. "download speed" also depends on whatever server you are downloading from. If they are busy, or simply have a bad connection...there is nothing you can do about that.

2. If you have a 20/2 plan from your ISP, and are seeing 18.69/2.07, that's within the range of 'good enough' (from the ISP perspective)

 

[Dokiloki6]

But I don't have 19/2.
I understand that, but I've tried multiple servers, torrents, everything and I can never reach what I'm supposed to.

 

[USAFRet]

But I don't have 19/2.
I understand that, but I've tried multiple servers, torrents, everything and I can never reach what I'm supposed to.

What is the specific plan you pay the ISP for?

 

[Dokiloki6]

I was supposed to have 20/5. With maximum clogging of their servers I will get a minimum of 14, but that isn't happening since the speed test is showing 19/2 (I am planning on asking them what's going on with upload later). But even though it is showing that, and my PC 'receives' that speed, I'm not getting it if I try to use it.

 

[USAFRet]

I was supposed to have 20/5. With maximum clogging of their servers I will get a minimum of 14, but that isn't happening since the speed test is showing 19/2 (I am planning on asking them what's going on with upload later). But even though it is showing that, and my PC 'receives' that speed, I'm not getting it if I try to use it.

That speedtest result shows you are getting pretty close to that.

What you may see from other places does not matter. Especially torrents.
Network performance depends n the speed of the slowest device in the chain. Most of those devices, you have no control over.