Hello.
I've been experiencing internet outages since about a month and a half ago. These outages at first seemed to happen in regular intervals but when I actually ran a script to record my internet status I saw that that wasn't the case. Internet goes out seemingly every hour or so. Often, I have multiple outages spaced out EXACTLY by one hour. These outages last for about 40 to 60 seconds. I have called my ISP's support number and they told me that they have also noticed a lot of "ERRORS" on my network. They sent their technicians THREE times this month and they couldn't get it fixed. At first they suspected that the problem might be caused by some loose wires that are connected to my modem and that go into the rest of the building (I have no idea how loose wires can cause seemingly regularly spaced out outages). I suspect that the problem is actually caused by a machine. I'd like a little help and at least some explanation from someone who knows much more than I do on this forum. I am well aware that this might be an issue that I cannot resolve myself, but I can at least explain what the problem is in detail to them since they don't actually seem to care all that much about diagnosing it properly.
Here's a diagram of my home network:
I should also note that my ISP has replaced my modem and I no longer have the username and password to log into it.
I have recorded my network statistics using a script that has been running since the 5th of July until the 16th of July. There have been prolonged periods of time (about 2 to 4 days) without any outages. I have also found out that these outages happen more often during the day than during the night.
My ISP's technicians have been to my flat 3 times and have pretty much tested every bit of equipment. They even tested out wires that lead from my home modem out into the building, and have concluded that they weren't faulty. It has now been about 15 days since I last called them about this problem and I have started to lose hope. No one can quite figure out what the cause of the problem is here. I will paste the download link of the compressed version of my log below.
https://mega.nz/#!ADRS2aia!HMswj571sDrdm9NMmezOom75d2gtTaKVNQeBYywBTiw
To find an outage in the file, simply search for "unreachable". Don't worry I edited out all occurrences of my IP.
I've been experiencing internet outages since about a month and a half ago. These outages at first seemed to happen in regular intervals but when I actually ran a script to record my internet status I saw that that wasn't the case. Internet goes out seemingly every hour or so. Often, I have multiple outages spaced out EXACTLY by one hour. These outages last for about 40 to 60 seconds. I have called my ISP's support number and they told me that they have also noticed a lot of "ERRORS" on my network. They sent their technicians THREE times this month and they couldn't get it fixed. At first they suspected that the problem might be caused by some loose wires that are connected to my modem and that go into the rest of the building (I have no idea how loose wires can cause seemingly regularly spaced out outages). I suspect that the problem is actually caused by a machine. I'd like a little help and at least some explanation from someone who knows much more than I do on this forum. I am well aware that this might be an issue that I cannot resolve myself, but I can at least explain what the problem is in detail to them since they don't actually seem to care all that much about diagnosing it properly.
Here's a diagram of my home network:
I should also note that my ISP has replaced my modem and I no longer have the username and password to log into it.
- There's also no TV during these outages, and I can ping 192.168.1.1 and get a reply with no problem.
- And yes, there's also no WIFI during these outages. There is WIFI but I can not connect to any website.
- This is what happens when I try to ping 8.8.8.8 during an outage:
I have recorded my network statistics using a script that has been running since the 5th of July until the 16th of July. There have been prolonged periods of time (about 2 to 4 days) without any outages. I have also found out that these outages happen more often during the day than during the night.
My ISP's technicians have been to my flat 3 times and have pretty much tested every bit of equipment. They even tested out wires that lead from my home modem out into the building, and have concluded that they weren't faulty. It has now been about 15 days since I last called them about this problem and I have started to lose hope. No one can quite figure out what the cause of the problem is here. I will paste the download link of the compressed version of my log below.
https://mega.nz/#!ADRS2aia!HMswj571sDrdm9NMmezOom75d2gtTaKVNQeBYywBTiw
To find an outage in the file, simply search for "unreachable". Don't worry I edited out all occurrences of my IP.