Ok so I been dealing with this for the last 3 weeks now and basically ever since this problem started happening I've been unable to play any online multiplayer games due to packet loss spikes.
I've called Cable One(help me)...my ISP at least 10 times in 2 weeks and basically I hadn't downloaded PingPlotter yet and the first 3-5 calls I was doing pathpings to 8.8.8.8 and the game server I was playing on I was getting packet loss on hops "beyond their control" which was hops 6 and 7 on the first picture and 5 and 6 on second picture I am submitting with this. On 6-7 I was getting packet loss anywhere from 3-14% on them. Anyway first 5 calls my ISP was blaming hops beyond their control and said it was the game's problem and its servers were getting DDoS. ( I was playing Overwatch, Dota 2 and Dead by Daylight and their were no reports of DDoS at all)
I downloaded PingPlotter about 1 weeks ago and it has been showing a different story here is a current picture I just took with router as hop 1 and ISP hop 2: http://imgur.com/a/6rikr Here is a picture with direct modem connection skipping the router entirely hop 1 is ISP : http://imgur.com/a/nz33H .
After doing everything I could possibly thing of within my control to see if I could pinpoint the issue(replacing ethernet cable,direct modem to computer connection,updating router firmware,updating NIC card driver and various diagnostic utilities etc) cableone finally decided to send a tech out to my house on Tuesday and ran a new cable from outside my house to the pole. Well after he did that I ran Pingplotter again and it showed the same data I then went to cmd and pinged 8.8.8.8 -t to about 100 times and I got a 8% packet loss from that. Anyway called them again that same evening and the tech came back out today and ran a new cablefrom my modem into the attic to the cable box outside. After he was done I ran the program and pinged google again and I was getting the same packet loss results. Then the tech told me it was beyond his control as to what the problem is and to call the cable one office again to see if they could help any. Because I was getting good ping and speeds on speedtest.net he seemed to think I was making up the issue/there was no problem.
So I'm at a loss as to what to do any insight to what the problem may be would be helpful I have good ms/ping but my packet loss is constant I don't know if is something that is my issue or my ISP. Here is my modem's signal result page if helps any: http://imgur.com/a/HY5q7 It is hard to convince them it is there issue since I can browse the internet and watch youtube videos but basically online gaming is impossible.
I've called Cable One(help me)...my ISP at least 10 times in 2 weeks and basically I hadn't downloaded PingPlotter yet and the first 3-5 calls I was doing pathpings to 8.8.8.8 and the game server I was playing on I was getting packet loss on hops "beyond their control" which was hops 6 and 7 on the first picture and 5 and 6 on second picture I am submitting with this. On 6-7 I was getting packet loss anywhere from 3-14% on them. Anyway first 5 calls my ISP was blaming hops beyond their control and said it was the game's problem and its servers were getting DDoS. ( I was playing Overwatch, Dota 2 and Dead by Daylight and their were no reports of DDoS at all)
I downloaded PingPlotter about 1 weeks ago and it has been showing a different story here is a current picture I just took with router as hop 1 and ISP hop 2: http://imgur.com/a/6rikr Here is a picture with direct modem connection skipping the router entirely hop 1 is ISP : http://imgur.com/a/nz33H .
After doing everything I could possibly thing of within my control to see if I could pinpoint the issue(replacing ethernet cable,direct modem to computer connection,updating router firmware,updating NIC card driver and various diagnostic utilities etc) cableone finally decided to send a tech out to my house on Tuesday and ran a new cable from outside my house to the pole. Well after he did that I ran Pingplotter again and it showed the same data I then went to cmd and pinged 8.8.8.8 -t to about 100 times and I got a 8% packet loss from that. Anyway called them again that same evening and the tech came back out today and ran a new cablefrom my modem into the attic to the cable box outside. After he was done I ran the program and pinged google again and I was getting the same packet loss results. Then the tech told me it was beyond his control as to what the problem is and to call the cable one office again to see if they could help any. Because I was getting good ping and speeds on speedtest.net he seemed to think I was making up the issue/there was no problem.
So I'm at a loss as to what to do any insight to what the problem may be would be helpful I have good ms/ping but my packet loss is constant I don't know if is something that is my issue or my ISP. Here is my modem's signal result page if helps any: http://imgur.com/a/HY5q7 It is hard to convince them it is there issue since I can browse the internet and watch youtube videos but basically online gaming is impossible.