Internet ping every 30 minutes makes gaming hard.

Ketsen

Prominent
Feb 23, 2017
2
0
510
I've tried all firewall settings and rules and all this stuff. Tested games on both computers (wired pc and wireless laptop) and I am certain the problem is not my hardware. Rigorous virus scans came up negative as well.

And yet, like clockwork, every ~30 minutes ping goes off the charts for like 15-20 seconds, and then goes back to normal until the next cycle. Internet doesn't drop completely, but ingame ping (and speedtest ping) are off the charts, while I can still load a webpage (but very slowly).

Naturally, I don't really notice this phenomenon while just browsing online/facebook or watching netflix. But it becomes very prevalent (and stressful) when playing competitive online games such as Overwatch or even Rocketleague. The ping spike can happen at a crucial moment in the game and ultimately negatively change my probability of winning.

I'm posting this here because it's a pain to try and schedule a day off of work to have an internet guy come down. And even then, they never really fix anything (granted this is probably a hard problem to diagnose). They just come down, chalk up our problems to dust or "loose connection" say they fix it after 3 minutes and leave and the problem is never fixed.

So I've been wondering if it could be the router? It is probably about 5 years old and has had a hard life. It is an all in one router (no modem), but is it even possible that an old router could be the cause of this? Could it be some type of connection issue? A problem on my ISP's end? I just can't figure it out. Does anyone have any insight or prior experience with something like this? Thanks.
 
Solution
Your best test is going to be to ping a common ip like 8.8.8.8 from you other pc while you play the game. This is mostly to isolate the game software from being the cause.

Next run continuous ping to your router ip from a wired connection. If you see issues here it is definitely your router.

At this point it is likely your internet connection. You can run tracert to try to find issues to help prove to the ISP it is not your stuff. You want to ping the second hop in the trace if possible. This should be the ISP first router. Your goal is to show no loss with pings to your router but loss to first ISP router. Since you are using actual ping commands and not in
game garbage they can not blame the game software.

Be sure...
Your best test is going to be to ping a common ip like 8.8.8.8 from you other pc while you play the game. This is mostly to isolate the game software from being the cause.

Next run continuous ping to your router ip from a wired connection. If you see issues here it is definitely your router.

At this point it is likely your internet connection. You can run tracert to try to find issues to help prove to the ISP it is not your stuff. You want to ping the second hop in the trace if possible. This should be the ISP first router. Your goal is to show no loss with pings to your router but loss to first ISP router. Since you are using actual ping commands and not in
game garbage they can not blame the game software.

Be sure to watch your resource monitor to see your network utilization from your pc to be really sure some program is not overloading your connect. Although it does not happen at 30min intervals stuff like win10 will decide to download patches without asking permission.
 
Solution

Ketsen

Prominent
Feb 23, 2017
2
0
510
You were right. The ping is happening from their router, not mine. What does that mean? does it mean a faulty wire somewhere or someone else? I guess this means I have to call them out here now huh?
 

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