Question Internet resetting every hour. Please help.

Jul 4, 2018
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so my problem right now is that my lease for my internet expires every hour and I cant figure out how to make it longer because it kicks me off every time it resets and anything I try to do is unplayable because i get disconnected for like 10 seconds. I called my isp and had a technician come and i got my router and modem replaced and that didnt solve the problem and he couldnt figure out how to extend it either. So I have an optimum router and modem and cant find a solution to fix this problem. Herres a screenshot of what I mean
 

Ralston18

Titan
Moderator
In " because it kicks me off every time it resets" what is "it" and what is being reset? Who and how?

Make and model information for modem and router? (Optimum noted.)

Likely related to the allowed lease time.

Who has full access rights to the router?

You will need help from that person to check the router and change the lease time if that is indeed the problem.