Question Internet works fine on other devices but on my acer laptop it disconnects

[Botlv23]

i have a similar problem as the person who posted

Ethernet keeps disconnecting... unless I turn on a VPN or switch to WiFi ?​

and i looks through all the replys but it ends in the ping test and i have tried the ping test

and it said
"Pinging trendnet.com [38.122.20.251] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 38.122.20.251:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)," what does this mean and what do i do

 

[Ralston18]

Reference: 38.122.20.251 - how/why are you pinging that IP address?

Who is or who do you expect the address to be? Trendnet?

On the Acer laptop run "ipconfig /all" (without quotes) via the Command Prompt.

Post the results.

You should be able to use Copy & Paste without any need to retype everything.

 

[Botlv23]

i pinged that address because some video told me too

and i dont really know what to expect with the address but

this is the results
Windows IP Configuration

Host Name . . . . . . . . . . . . : Monkey
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer E2600 Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 08-8F-C3-6B-C9-76
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 56-6C-EB-7D-EF-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
Physical Address. . . . . . . . . : 54-6C-EB-7D-EF-CA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Killer(R) Wi-Fi 6 AX1650i 160MHz Wireless Network Adapter (201NGW)
Physical Address. . . . . . . . . : 54-6C-EB-7D-EF-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a00:23c6:9c32:7101:3892:afc4:250d:d824(Preferred)
Temporary IPv6 Address. . . . . . : 2a00:23c6:9c32:7101:8531:c49f:d2be:1622(Preferred)
Link-local IPv6 Address . . . . . : fe80::92c5:2819:c611:2256%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.235(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 31 July 2023 20:40:38
Lease Expires . . . . . . . . . . : 01 August 2023 20:40:39
Default Gateway . . . . . . . . . : fe80::e8e:29ff:fe24:9eb5%11
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 139750635
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2A-58-F2-CE-08-8F-C3-6B-C9-76
DNS Servers . . . . . . . . . . . : fe80::e8e:29ff:fe24:9eb5%11
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
home

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 54-6C-EB-7D-EF-CD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

 

[Ralston18]

According to "ipconfig /all" the Acer laptop is using wireless connectivity - not Ethernet (wired).

The laptop is also using a "Killer" wireless network adapter which I believe have proven problematic for many users.

Try pinging Google at 8.8.8.8 and 8.8.4.4 to determine if that succeeds.

If not, then on the Wireless network adapter disable IPv6 and try again.

Failing that, next change the Acer's network adapter from wireless to wired. Use an Ethernet cable to a router LAN port to determine if that will work.