Please help:
I just replaced my iPhone 6 Plus. When I try to restore the backup to my new phone, I get the error message:
"iTunes could not restore the iPhone "paul" because the backup was corrupt or not compatible with the iPhone that is being restored."
My previous 6 Plus was running iOS 8.1 when I backed it up a few days ago. My new 6 Plus is running iOS 8.4.
I am running iTunes 12.2.0.145 on Windows 8.1.
The new iPhone does inherit the name "paul" from the backup.
After closing the error message, iTunes does automatically sync all of the apps and only the apps to the new phone without telling me I am syncing to a new library.
The apps do not retain their previous data (accounts, progress, etc.)
If I select songs, etc. to be synced, itunes tells me that I am syncing to a new library.
______
I have tried restoring the software on my new iPhone but that did not solve the problem.
I just replaced my iPhone 6 Plus. When I try to restore the backup to my new phone, I get the error message:
"iTunes could not restore the iPhone "paul" because the backup was corrupt or not compatible with the iPhone that is being restored."
My previous 6 Plus was running iOS 8.1 when I backed it up a few days ago. My new 6 Plus is running iOS 8.4.
I am running iTunes 12.2.0.145 on Windows 8.1.
The new iPhone does inherit the name "paul" from the backup.
After closing the error message, iTunes does automatically sync all of the apps and only the apps to the new phone without telling me I am syncing to a new library.
The apps do not retain their previous data (accounts, progress, etc.)
If I select songs, etc. to be synced, itunes tells me that I am syncing to a new library.
______
I have tried restoring the software on my new iPhone but that did not solve the problem.