First of all, english is not my native language so please, forgive my ignorance.
I recently update my system with a new ryzen 5 5600x and an ASUS TUF Gaming x570. I've been getting this error since the begining, the first one when I was installing the MOBO drivers.
I've tried a lot of possible solutions and nothing seems to work (mem and drive tests, driver verifier, chkdsk,... you name it).
Edit. quick note. I had to update the BIOS drivers in order to make the ryzen 5 works, is the latest listed on the asus webpage, version 3001
I had read some post in this forum about the same topic and I think you need the minidump so.. here there are:
https://drive.google.com/drive/folders/1QJj70IRt6PoGnrlLiA-Y7ZC80mcJ3ujl
This is what WhoCrashed show me:
System Information (local)
Computer name: DESKTOP-5HBJHHK
Windows version: Windows 10, 10.0, version 2009, build: 19042
Windows dir: C:\Windows
Hardware: ASUSTeK COMPUTER INC., TUF GAMING X570-PLUS
CPU: AuthenticAMD AMD Ryzen 5 5600X 6-Core Processor 8664, level: 25
12 logical processors, active mask: 4095
RAM: 17086181376 bytes (15,9GB)
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\Windows
C:\Windows\Minidump
On Sat 19/12/2020 0:18:53 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\121920-11828-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0xA (0xFFFFFFFFFFFFFFB0, 0xFF, 0x91, 0xFFFFF800576647E6)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 19/12/2020 0:18:53 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x8209)
Bugcheck code: 0xA (0xFFFFFFFFFFFFFFB0, 0xFF, 0x91, 0xFFFFF800576647E6)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Fri 18/12/2020 19:10:19 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\121820-10640-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0xA (0xFFFFFFFFFFFFFF7E, 0x2, 0x1, 0xFFFFF80711EC32C9)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
If you need anything else please let me know.
Thanks in advance.
I recently update my system with a new ryzen 5 5600x and an ASUS TUF Gaming x570. I've been getting this error since the begining, the first one when I was installing the MOBO drivers.
I've tried a lot of possible solutions and nothing seems to work (mem and drive tests, driver verifier, chkdsk,... you name it).
Edit. quick note. I had to update the BIOS drivers in order to make the ryzen 5 works, is the latest listed on the asus webpage, version 3001
I had read some post in this forum about the same topic and I think you need the minidump so.. here there are:
https://drive.google.com/drive/folders/1QJj70IRt6PoGnrlLiA-Y7ZC80mcJ3ujl
This is what WhoCrashed show me:
System Information (local)
Computer name: DESKTOP-5HBJHHK
Windows version: Windows 10, 10.0, version 2009, build: 19042
Windows dir: C:\Windows
Hardware: ASUSTeK COMPUTER INC., TUF GAMING X570-PLUS
CPU: AuthenticAMD AMD Ryzen 5 5600X 6-Core Processor 8664, level: 25
12 logical processors, active mask: 4095
RAM: 17086181376 bytes (15,9GB)
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\Windows
C:\Windows\Minidump
On Sat 19/12/2020 0:18:53 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\121920-11828-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0xA (0xFFFFFFFFFFFFFFB0, 0xFF, 0x91, 0xFFFFF800576647E6)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 19/12/2020 0:18:53 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x8209)
Bugcheck code: 0xA (0xFFFFFFFFFFFFFFB0, 0xFF, 0x91, 0xFFFFF800576647E6)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Fri 18/12/2020 19:10:19 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\121820-10640-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0xA (0xFFFFFFFFFFFFFF7E, 0x2, 0x1, 0xFFFFF80711EC32C9)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
If you need anything else please let me know.
Thanks in advance.
Last edited: