Hi,
If you're using a Razer device that uses Razer Synapse, please do uninstall/reinstall it.
- Open Programs and Features then uninstall anything related to Razer.
- Once completely uninstalled, download and install the Razer Synapse software again.
- Here's the link:
http://rzr.to/synapse-pc-download
- Reboot the PC once the software has been installed and test it again.
Hopefully this steps will help.