Is 'cpu usage randomly jumping above 90% resulting in bad fps' a laptop factory flaw

[huhatik]

Title says everything just... if it is a factory flaw, can i make a complaint about the laptop? It's a brand new laptop and i seriously don't think the cpu usage should randomly jump above 90% or to 100% forcing the gpu use less resources resulting in lesser than 10 or 20 fps. It happens always for a while and then jumps back but please DO NOT IGNORE THIS THREAD, this is something really important to me because i need to ask if i can make a complaint about the laptop. Thank you

Url to the laptop:
https://www.czc.cz/hp-pavilion-power-17-17-ab305nc-cerna/226359/produkt

It's in czech but you should understand at least the specs or you can use the chrome's website translator

 

[julienruc]

First, let's check if it's indeed a defective laptop/model.

What is the CPU usage on idle? Is it below 10%? Or do you also have spikes here? If yes, you may have been hit by malware and you should run an anti-virus scans (This is the problem 90% of CPU spike problems).

If the problem persists, than it may indeed be defective and you may file a complaint.

Although reassure me, you're not streaming or recording are you? Have you also tested running the game only and no other background apps?

 

[huhatik]

First of all, yes if i'm on desktop it's usually below 10% without anything (i opened myself) opened.

Second of all, there should be no malware or anything since it's a brand new laptop but i'll scan it anyway

And third of all, no i'm not recording or streaming.

P.S. don't even try to recommend me resetting the pc cuz that would make it go from w10 to w8.1 and i don't want to reinstall anything cuz i don't even know how to

What now?

 

[rgd1101]

MERGED QUESTION
Question from huhatik : "CPU usage randomly jumps to over 90% or 100% while playing games resulting in much lesser fps"

so when i play for example H1Z1 or Fortnite the CPU usage randomly jumps to 100% or over 90% forcing my gpu to run on lesser speed/percentage. there are no background apps on when i play and this happens on my BRAND NEW laptop (HP pavilion power 17 ab305nc)., both CPU and GPU temperatures are good, i seriously don't know why does this happen, i'm getting stressed about it because this is no bottleneck or overheat. please could anyone help me without making any dangerous moves like going into BIOS or reinstalling drivers?

P.S. please just ask if i forgot to mention anything okay?

laptop specs:
-8GB DDR4 Ram (probably 2133Mhz)
-GTX 1050 ti 4GB
-i5 7300HQ (2.5Ghz, boosts to 3,5Ghz)

You would logically expect a 4c/4t processor to reasonably stay near 100% CPU usage during any modern game....; as this situation occurs during desktop gaming, I'd not expect any improvements with a laptop. (If temps are below throttling, you can try enabling Performance in WIndows power mngmnt..

so i changed the maximum CPU usage to 90% and no i have better fps but now the CPU runs at 2.2Ghz instead of 3.2Ghz, is there a way to make it faster while not having the CPU usage on 100%?

it never gets to 3.5Ghz when gaming, it stays on 3,2 or 3,3Ghz most of the time

should i ask for a refund or make a complaint?

 

[rgd1101]

MERGED QUESTION
Question from huhatik : "power plan randomly switching from high performance to low performance"

i noticed that everytime i get fps drops (below 10), my CPU usage goes above 90% or so, but the other thing i noticed too i that if that happens it locks the fps to 30 and doesn't go above until the usage drops. it this a case of the power plan randomly switching? cuz this is a BRAND NEW laptop, these fps drops make me nervous because of the money i spent on this and i'm thinking about refund and buying a different brand laptop

laptop specs:
-HP Pavilion power 17 ab305nc
-i5 7300hq
-8GB DDR4 RAM (probably 2133Mhz)
-GTX 1050 Ti 4GB

 

[rgd1101]

Please stick with 1 thread and not spam the forum

 

[julienruc]

First of all, yes if i'm on desktop it's usually below 10% without anything (i opened myself) opened.

Second of all, there should be no malware or anything since it's a brand new laptop but i'll scan it anyway

And third of all, no i'm not recording or streaming.

P.S. don't even try to recommend me resetting the pc cuz that would make it go from w10 to w8.1 and i don't want to reinstall anything cuz i don't even know how to

What now?

Well it doesn't seem like you want to get your hands dirty with deeper testing. If there are no malwares than the only other test you can do is try to check with a different game.

If you're still having issues, than honestly you contact the seller and ask for a refund. Just explain to them to issue and tell them that you asked a friend that knows computers to look at it and your friend said that there is indeed something wrong with it so you would like to return it.

The worst that can happen is that the seller will take your PC, test it themselves, and then give it back to you and explain why and what you can do to prevent this. And if there is an issue, he will give you a new one.

 

[huhatik]

(idk how to quote posts)
To rgd1101: i'm sorry for that but my only chance of getting any response from the cummunity is by making a new thread when i need to knoe something really quick

 

[huhatik]

To julienruc:
Yea well if they don't take the complaint i can ask for a refund, because their business condition are that i have 14 days to test the product and i can get a refund within this 2 week period without telling them why am i not happy with the product

 

[julienruc]

To julienruc:
Yea well if they don't take the complaint i can ask for a refund, because their business condition are that i have 14 days to test the product and i can get a refund within this 2 week period without telling them why am i not happy with the product

Like I said, you don't want to do any deeper testing or can't perform them. So it's hard for me to help you find the problem and fix the issue here. So just return the laptop. Doesn't hurt to tell them why, it might help the seller as well.

 

[huhatik]

yea... but then... 1st of all: how can you ensure me this won't happen with the next laptop i buy too?
2nd of all: just so i know... what would i have to if i was brave enough to go much deeper into the laptop?

 

[huhatik]

also yeah, i almost forgot... for example when i play H1Z1 it's the CPU usage problem BUT when i play Fortnite... it's the CPU usage problem too BUT that's a rare case because most of the times i play fortnite i get fps drops just because my GPU usage drops by itself... this is actually very odd and it's making me stressed, depressed and mad that it is a really good laptop with really good components for a really good price BUT it's really problematic even though it's brand new

 

[julienruc]

That depends, because to be honest it is a budget computer so you can't expect very good performance.

Try putting a bag of ice wrapped in a plastic bag and try to run your games with the bag under your laptop. Let me know if this fixes your problem.

Also, did you run a virus scan using Malwarebytes or AVG free?