Is it faulty drivers or my PSU that is causing my computer to BSOD?

Dan Hatcher

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Aug 16, 2013
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10,510
UPDATE: I have written a much more detailed explanation of the problem. It's a little further down the page.
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This has been an ongoing problem for almost three months and I have tried almost everything to try to make my computer work. It's my first build and basically my computer BSODs whenever my GPU is in use. It's really messy and not in chronological order but this is the list I've updated as my problem has progressed. I'm not going to have time for a few days to make this list particularly coherent so this is the best I've got right now. I need it sorted ASAP, is all.

For a while I've switched between blaming the graphics drivers and the PSU but my issues point to both being the case and I can't get my head around it.

I know this list sucks but HOPEFULLY someone can help me.

Old setup:
OS: Windows 7 Home Premium
CPU: Intel Ivy Bridge i7-3440
Mobo: Asus P8H61/USB3
RAM: 1 x generic 8GB DDR3
GPU: ASUS Nvidia Geforce 660-TI
PSU: Corsair AX760 (Certified 80-plus Platinum)
Storage: 1 x 64GB Sandisk SSD and 1 x 3TB Seagate HDD
Monitor: Sony Bravia 46-inch TV, connected via HDMI via GPU

New setup:
OS: Windows 7 Home Premium
CPU: Intel Ivy Bridge i7-3440
Mobo: Gigabyte H77-D3H
RAM: 2 x Kingston 4GB DDR3
GPU: ASUS Nvidia Geforce 660-TI
PSU: Corsair AX760 (Certified 80-plus Platinum)
Storage: 1 x 64GB Sandisk SSD and 1 x 3TB Seagate HDD
Monitor: Sony Bravia 46-inch TV, connected via HDMI via GPU

Three fresh reinstalls of Windows 7

Reformatted SSD twice and HDD once

Replaced CPU

Changed all SATA2 cables to SATA3

New mobo from ASUS P8H61/USB3 to Gigabyte H77-D3H

New RAM from generic 1 x 8GB DDR3 stick to 2 x 4GB DDR3 Kingston sticks

Replaced GPU

Clean installs of all ‘stable’ and one most recent ‘beta’ Nvidia drivers

All motherboard support installed on both setups

Occasionally BSODs immediately after Windows 7 ‘Welcome’ screen

On old setup, fans would occasionally spin up to full speed on BSOD and never restart itself. On new setup the fans haven’t spun up on BSOD and it occasionally restarts itself.

Three Windows updates failed on old mobo/CPU/RAM setup but all install correctly on new setup
Memtest64 completed with no failures after one pass on old RAM

OCCU failed after a couple of minutes on old GPU

Clean reinstall of DirectX made no difference on old setup

ASUS Diagnostics returned no failures on old setup, testing all elements of the hardware except PSU

BlueScreenView shows BSOD is caused by DirectX driver, although drivers involved have slightly different to/from addresses each time

Have tried to output to TV via mobo’s onboard HDMI but there’s never a display

BSOD does not occur before Steam installs its own DirectX drivers

These drivers are installed when I download and install Skyrim from Steam. I have used this game to test the occurrence of BSOD.

On old setup, when starting a new game, game would play for only a minute or two before BSOD occurs. On new setup, game can go for almost ten minutes without BSOD but it still does so every time.

BSOD occurrence also tested via system rating process on Win7 Control Panel. This also tests DirectX compatibility. BSOD does not occur before Steam DirectX drivers installed. BSOD occurs every time during this test after installation. On old setup it always BSOD’s during ‘DirectX 9 Texture Load’ but on new setup it can BSOD at any point during the first half of the test.

BSOD occurs outside of Steam after DirectX installation

Used TikiOne Steam Cleaner but made no difference

Apparently no way around Steam DirectX installs.

However, I can’t be the only person using a 660-TI on Steam.
 


Nope. My GPU is straight out the box and not overclocked.
Like I say, I've tried all stable driver versions listed on the Nvidia site (including the newest one released last Thursday) and the beta version before this newest release.
 
It looks like they did make a factory overclocked version of the ASUS 660Ti. This basically means it was shipped to you (in the box) overclocked already. Most of the time, this is not a problem, since only the best cores are picked.

Sometimes though a bad core is chosen.

If your card is this one:

http://www.newegg.com/Product/Product.aspx?Item=N82E16814121656

(and not this one: http://www.newegg.com/Product/Product.aspx?Item=N82E16814121653)

That means you have the factory overclocked one. Basically see what happens when you lower the clock speed on the card to the stock clocks (-78MHz)
 


I'm afraid mine is the ASUS GTX660 TI-DC2-2GD5 so this shouldn't be the case.
Thanks for your help thus far.
 


Like I've said, it doesn't happen if the graphics card is in, it only starts happening when the Steam drivers install. Before then it's fine. I'll check my temps nonetheless. I'm not anywhere near an expert on these things though.
 
tumblr_mtq4ftwKA81s8l8p6o1_500.jpg


This is what I have from my BIOS. I'm no expert.
 


It's the Steam drivers that install when I install Skyrim. You're forced to install them because of some redistribution problem with DirectX.
I've already had my GPU replaced once because all this stuff was happening before but, obviously, it's still happening. The only part I'm left to replace is the PSU but I don't know how easy that will be now considering it's been nearly three months and I've already had Amazon (where I bought most of my components) replace my GPU.
 
I was more confused of the picture of the BIOS and why it was there, but I guess it was to be sure that the voltages are correct and all.

If you know anyone that has a custom computer, I would try the card in their computer, or maybe try their card in your computer.

Your power supply is one of the best out there, so it would be the last thing I would expect.
 


Oh yea haha. In retrospect I don't know why I posted that.
I'll keep an eye on the temps next time. I'll have to do it tomorrow.
 
In the meantime while I procrastinate away from monitoring stuff, I've written a long ol' story about all my computer problems. tl;dr MY COMPUTER DOESN'T WORK!
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This is my first build. I knew very little about hardware or setting up computers before this. Despite being surrounded by computers my entire life it's a very different experience to buying a manufacturer build in a shop, so every step of this process has been a learning curve. I'm still learning things and there are probably things I feel like I know that I'm actually totally wrong about. This is the process I've gone through with this computer and I've tried to include everything I can remember and in chronological order.
First things first, I installed Windows 7 onto my SSD. After I installed Windows 7 for the first time it became apparent that the wifi receiver I was using was not good enough to pick up my wifi at the range I was trying to operate at. For some reason this caused most of my drivers and peripherals to fail and occasionally my USB ports would totally stop working. This meant I had to set up everything myself that I didn't have a driver disk for. After managing to get a grip on the more important things that needed to run and finding a new wifi receiver that works, the first thing I did was download and install Steam and download Skyrim, since gaming is the main reason I bought this computer. I started a new game and the game played for about two minutes before the screen went black and the computer became unresponsive. This was the first time my computer BSOD'd. On every occasion on this install of Windows, my computer would never restart itself after a BSOD; I would always have to hard reset it myself. After I restarted my computer I tried again but it produced the same result. I don't remember exactly what I did immediately after that but I did a lot of reading on forums about what the problem might be and I learnt about BlueScreenView. BlueScreenView showed me that the BSOD was caused by my Nvidia and DirectX drivers. As a result I installed Driver Sweep and did a clean reinstall of DirectX and my Nvidia drivers. I tested Skyrim again but it still BSOD'd. Shortly after that I discovered that the computer would BSOD during the system rating assessment found on the Control Panel. It would always happen during the 'DirectX 9 Texture Load Assessment'. I sent an email to Amazon (who I bought my GPU from), briefly describing my problem and they told me to return my GPU to them and they would send me a replacement. When I received the replacement I took the opportunity to do a clean reinstall of Windows and reformat of my SSD because it could help remove some of the problems that were caused by the driver failure at the beginning of the process. I also took this opportunity to open up the case and make sure the USB cables were inserted correctly and reseat my RAM.

On this second attempt I made sure that all my drivers were installed and functioning correctly before I installed any other programs or tried anything particularly testing. After everything was installed I ran the System Assessment on the Control Panel because this was something that had caused my computer to BSOD before. After a few tense minutes it actually completed it. Feeling optimistic, I downloaded and installed Steam and Skyrim once again. At this point it was pretty late so I decided to leave the excitement of the Skyrim test until the next day, so I logged on to Netflix and started watching something on there. After about 10 minutes my computer BSOD'd totally out of the blue. I checked on BlueScreenView the next day and it was showing, once again, that it was the Nvidia and DirectX drivers causing the problem. I got onto the people I bought my motherboard, CPU and RAM from and they told me about ASUS PC Diagnostics, which would test my CPU, RAM and GPU on various different levels. I ran the full test and it came back with no problems. They also told me about memtest64, which would test the RAM in much greater detail. This, similarly, returned with no fails after one pass. They also told me about OCCT, which would test my GPU on a very intense level. The 'full test' takes a minute to 'monitor' (I can only assume voltages and temperatures of hardware) before it tests the GPU for an hour. I left the test to do its thing while I did something else. When I came back an hour later I discovered it had BSOD'd after only two minutes of the test running. Even though at this point I knew it wouldn't work, I ran Skyrim regardless. It still BSOD'd but it ran for maybe a minute longer than before. I sent this information back to the seller and they said they would issue a refund for the motherboard, CPU and RAM. I sent it back to them but decided against buying the same set again. I figured it would be worth spending £20-30 more because on budget combos like mine it can make a lot of difference. Now I have the motherboard and RAM listed above and I felt much more comfortable with these. Although I was slightly terrified I might do something horribly wrong, I rebuilt the computer myself. I knew I was being stupid but I was worried the computer might get a little confused with the jump from an ASUS to a Gigabyte motherboard so I did another clean reinstall of Windows and reformat of my SSD. I also changed all my SATA2 cables to SATA3 and reformatted my HDD.

This time I took a similar approach to last time, making sure all the drivers were installed and functional before trying anything else. The only thing I did differently was install my GPU drivers through Windows Update instead of the Nvidia website because I'd seen on a couple of forum threads that this can help some people. However, I noticed, although not surprisingly, that it only installed the same driver version that was on the support disk (v320.49). I then went to the Nvidia website to check for updates and I found a new driver version had been released only the day before (v327.23) so I installed that. With my driver set completed, I ran the System Rating Assessment and it completed. Again it was pretty late so I settled down and watched some ITV Player, hoping it wouldn't BSOD. It managed to play video for over an hour without BSODing. The next morning, feeling optimistic, I installed Steam and downloaded Skyrim. However, this time I noticed that when you run Skyrim for the first time, Steam installs its own DirectX drivers. I went on to play Skyrim for about 5-10 minutes (all the while getting my hopes up) before I got the same old BSOD errors caused by the Nvidia and DirectX drivers. This was, however, the first time the computer restarted itself after a BSOD so I felt like some kind of progress was being made. When it restarted I tried the System Rating Assessment and it BSOD'd again, although it was later in the process than on previous occasions; also potentially some progress being made. I read up on why Steam installs its own DirectX and it was something about Microsoft having a problem with redistribution. I forgot the details almost immediately. There is apparently no way around these DirectX installs. I used a program called TikiOne Steam Cleaner on a whim because it's meant to clean up junk Steam installs. Needless to say, this made no difference to the BSOD situation, with the computer still BSODing after about 5 minutes of playing Skyrim. I've since tried every stable version and one beta version of the drivers listed on the Nvidia website that apply to my GPU but they all produce the same result.

I don't have the dump files for my previous two installs of Windows but the drivers causing the problem this time around (and probably the same causing the problems before) are dxgkrnl.sys + dxgmms1.sys + nvlddmkm.sys. According to BlueScreenView they all have slightly different to/from addresses each time but they are always 'caused by' dxgkrnl.sys+5d05.

So, here I am now. The unavoidable Steam installs are seemingly causing my computer to BSOD, even outside of Steam. The only hardware that could be responsible which can be replaced would be the PSU. It would explain why I have sudden outages during times of high performance but it doesn't explain why it doesn't happen before the Steam DirectX installs are forced upon me. I can't imagine it's a hardware fault outside of the PSU considering I've gone through two GPUs, two motherboards, two CPUs and new RAM with identical problems. My PSU is also definitely powerful enough to support all my hardware. So then that would point to the drivers but I would argue against that because I'm not going to be the only person on Steam using an ASUS Geforce 660TI and if Steam forced drivers on people that would stop their computer functioning properly then that would be totally ridiculous. I feel like I'm at a fork in the road that's also a dead end.

It is drivers or my PSU?