[SOLVED] Is it possible to test if my monitor is HDMI 1.4 or 2.0?

[chuffedas]

Is it possible to test if my monitor is HDMI 1.4 or 2.0?

I just bought a HP 32F Monitor.
Or, a 6XJ00AA.

I was told I should get a 2.0 and on the Argos page it does state 2.0.
But it does also have docs for an LG 55" monitor so who knows?

I thought i would be able to clarify it from on the box or paperwork inside, but it doesn't.
I have done a bunch of searching and think that it might be to do with the 'option'.

It seems that there are options ABA, ABB and ABU.
I am not sure that this is what makes the difference, but I think it might.
The argos page mentions none of these options.

This HP page states 2.0 but it also says ABB.
https://store.hp.com/FranceStore/Merch/Product.aspx?id=6XJ00AA&opt=ABB&sel=MTO
This HP page states 1.4, but states ABU.
https://store.hp.com/UKStore/Merch/Product.aspx?id=6XJ00AA&opt=ABU&sel=MTO&lang=en-GB

I have asked Argos and they are very nice but don't know.
They said they would come back to me, but I am wondering how to believe them when they say whatever.
Unless they tell me something that is on the monitor itself that tells me.

I can find nothing like ABB, ABU or ABA on the monitor sticker.
It does also state 6XJ00AS actually.

The box originally states ABB, the sticker on top states ABU.

So who knows what unknowing person was sticking stickers to what box and where and how and was the box right in the first place or not?

So I feel like the only way to know so that I know whether to return it or not is testing it somehow.

Actually, I just thought, can I look this up with a serial number?

 

[Eximo]

Serial number might work. HP Service tag would also maybe work.

You should also be able to pull the device ID from Windows Device Manager (You might have to install the driver to get a proper answer)

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99337.exe

 

[chuffedas]

Serial number might work. HP Service tag would also maybe work.

You should also be able to pull the device ID from Windows Device Manager (You might have to install the driver to get a proper answer)

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99337.exe

Thank you for reading through that wall of text.
I am struggling to find anywhere I can input the serial number.

Any ideas what the service tag looks like? I don't know what that is.
There are various codes and numbers on the monitor sticker.
Shall I type them in in case you recognise them?
I can't see where to put them on hp.com

I haven't plugged it in yet, I wanted to see if i can find this out first if possible before attaching the stand etc.
I am on a Linux machine, I suspect there is something similar.
If not, I can hopefully use my son's pc.
Thanks.

I am sure they would take it back if it has been plugged in if it is only 1.4. (hopefully)

 

[Eximo]

To find the serial number:

https://support.hp.com/us-en/product/hp-m32f-fhd-monitor/2100644764/document/ish_2039298-1862169-16

Enter here:

https://support.hp.com/us-en/products/monitors

I suspect it is just going to default to the generic pages you have already looked at.


Not like it needs HDMI 2.0 to do FHD at 60hz. HDMI 2.0 port on a display adapter or motherboard will certainly work with it.

 

[chuffedas]

Oh, nice, thanks, how did i not find that?
I have spent hours on this.
I got through to chat, but it was in the US he couldn't tell me
(I am in the uk.)

That page does tell me it is 2.0 when i put in my serial number.
But, like you say, is it just a generic page?
Just linked to the HP 32F page of its choosing. It doesn't mention ABB,ABA or ABU.

Well, the reason I got this is because it said it had 2.0.
I had a few people telling me that if i get a monitor with 1.4 it is likely to cause me compatibility issues in the future.
I buy this with the intention of having it until it fails.
The aim being to have a monitor that is as simple as possible with no other stuff inside so that is likely to last longer.

My current monitor (well, a tv) has lasted about ten years or so.

 

[chuffedas]

From Hardinfo:

-Display-
Resolution : 1920x1080 pixels
Vendor : The X.Org Foundation
Version : 1.20.9
Current Display Name : :0
-Monitors-
Monitor 0 : 1920x1080 pixels
-OpenGL-
Vendor : X.Org
Renderer : AMD OLAND (DRM 2.50.0, 5.4.0-73-generic, LLVM 11.0.0)
Version : 4.5 (Compatibility Profile) Mesa 20.2.6
Direct Rendering : Yes
-Extensions-
Composite
DAMAGE
DOUBLE-BUFFER
DPMS
DRI2
DRI3
GLX
Generic Event Extension
MIT-SCREEN-SAVER
MIT-SHM
Present
RANDR
RECORD
RENDER
SECURITY
SHAPE
SYNC
X-Resource
XC-MISC
XFIXES
XFree86-DGA
XFree86-VidModeExtension
XINERAMA
XInputExtension
XKEYBOARD
XTEST
XVideo
XVideo-MotionCompensation
default screen number: 0

 

[chuffedas]

Well, I have spent a whole lot of hours on this.
According to the hp forum, it is 1.4 and they sent me a link.

According to hp support, it is definitely 2.0 and they sent me a different link.

I gave them the other links and they ignored those.
The HP shop shows it as 1.4 but he wouldn't comment on that.

Stating that i need to contact the store.
But the contact page takes me straight back to the page i contacted this guy.
So he should know that.
He was then desperate to get rid of me i think.

Is there no way to tell?
In which case, does it even matter?
I was told to get 2.0 for future compatibility as I am hoping to have it for a decade.

 

[Eximo]

HDMI is fully backwards and forwards compatible. All that really changes is the bandwidth. Since the screen is 1080p 60hz, really no need for anything beyond 1.4.

 

[chuffedas]

HDMI is fully backwards and forwards compatible. All that really changes is the bandwidth. Since the screen is 1080p 60hz, really no need for anything beyond 1.4.

That is what i was wondering.
But people have said if I plug in 2.0 stuff, it can cause problems.
One guy said he had to unplug each time he switched to a 2.0 device.
which get pretty dull many times a day for ten years.

 

[gamerk316]

That is what i was wondering.
But people have said if I plug in 2.0 stuff, it can cause problems.
One guy said he had to unplug each time he switched to a 2.0 device.
which get pretty dull many times a day for ten years.

You shouldn't have to; while it's certainly possible to run into some HDCP related issues due to shoddy drivers, those are the exception to the rule.

 

[chuffedas]

You shouldn't have to; while it's certainly possible to run into some HDCP related issues due to shoddy drivers, those are the exception to the rule.

OK, thanks.
I can't remember what device it was he said gave him trouble every time.
Well, that is officially HP telling me in writing that it is 2.0.
Plus another HP person telling me officially that it is 1.4.
I don't know what to do.
I thought that was it sussed.
Covered the potential issues with the 1.4 maybe issues with a simple, no frills monitor with nothing on it to go wrong.

 

[chuffedas]

Well, they all keep changing their mind.

Just in case anyone else has the same question:


Well, I received emails from HP.
One said 1.4, the other said 2.0.
Argos reckons it is 1.4 and are changing their website having spoke to HP.

Now another lady has told me it is absolutely definitely 2.0 over the phone.
So I have sent her the 1.4 links.
So tedious.

I thought it was a quick five minute query.

It opens up a bunch of other stuff doesn't it?
It has a 'next active input' button.
It doesn't take you to the next ACTIVE input. It takes you to the NEXT input.
But apparently the best guess is that the wording is wrong. The tech lady doesn't think it is faulty.
It is a little frustrating while you wait for it to discover that the input is inactive so that you can press it again to get to the actual next one.
Only a little thing.

Although argos also have the specs for an LG 55" tv on the 32F page durrrrr.

Oh and the manual mentions three buttons but there are four (maybe i am reading that wrong)
oh, also it mentions USB, but it doesn't have USB.
Then another little thing is it states MAx 29W, but straight out of the box it is 31.7W.
I am being told that max doesn't mean max as you might need more????
I said, but if you maximise the absolute most that a monitor can draw in all ways... isn't that the max?
Apparently not?
I misunderstand the word max it seems.

Oh, and I bought it 24th May.
Turns out my warranty started in February.
So now I have to get a receipt to forward to HP, but Argos don't allow you access to a receipt until 30 days are up.
Argos reckons HP will accept a screenshot of the first email. We shall see eh?

I mean, now I have looked into it a bit, I see what you are saying, I am not sure why a 1080p monitor would have HDMI 2.0.
I was told I should try and get 2.0 for longevity as there can be compatibility issues when connecting a 2.0 device.

 

[chuffedas]

It makes for difficult viewing as well, kind of strains the eyes. Sort of looks blurred.

I just received another mail from the lady i sent the 1.4 links.
She now says she has changed her mind and says it is 1.4.
Before she was saying it was definitely 2.0 because it was the official tech hp site.
She doesn't tell me what it is that proves it to her.

I don't know if it changes at some point, as in maybe after a particular serial number, it becomes 2.0? Although, my serial number produces the 2.0 now the majority are stating 1.4 again. Maybe it is different in different countries? Maybe it differes from store to store.
No idea whatsoever. It all depends what link they look at, buut the one that sounds like she has actually looked into it has reversed from the official HP tech page.

Who knows.