[SOLVED] Is it (SSD EVO 860) Dead Jim?

[gn842a]

Am working through a new build with the usual glitches. I have a Samsung EVO 860 500 GB SSD and I can't get the computer to "see" it. The OS is installed on an M.2 NVME and so far that is working.

When I remove the Samsung EVO 860 and, using the same SATA Power and Sata data cables, hook up an antique HDD, it hums and shows life and I can read the files on it, and the computer chimes that a new device wants in.

Western Digital: 1
Samsung: 0

So am I right to conclude that it is RMA time or am I missing some secret to initializing these things? The PC just won't show it. It's as if it were a dead or disconnected device.

I would also like to know...why the plague of NIB DOA units??? When you read through customer reviews on Newegg and go to the unhappy campers who leave one star, DOA is a frequent complaint. Really? 5 to 10% of everything shipped is DOA? Shouldn't it be more like 1% or less?

Please let me know if you consider the Western Digital working fine when hooked up to the exact same cables is a decisive test. It may sound illogical of me to ask but I only build a computer once every five years or so.

thank you
Greg N

 

[USAFRet]

Does the drive appear in Disk Management?

 

[gn842a]

thanks for your answer. Disk Management is showing only Disk 1, which OS apparently made into three partitions

C: 465.13 GB
(Disk 1 partion 2 ): 99 MB
Recovery: 529 MB

everything is called healtlhy. There is no trace of a disk 2 .

When I remove the EVO 860 and connect the old Western Digital HDD to the same cables, the Western Digital shows up instantly in disk management as "Disk 0" and is assigned the letter D:

Greg N

 

[gn842a]

BTW I love the "Your data lives here" meme it's the story of my life

 

[USAFRet]

When you connect the 860 EVO, that is in the same port on the motherboard where the HDD works?

 

[gn842a]

When you connect the 860 EVO, that is in the same port on the motherboard where the HDD works?

Exactly so. I change nothing. Just unplug the 860, plug in the HDD, using the exact same SATA data, exact same SATA power, exact same port on the mobo. thx,

Greg N

 

[gn842a]

I will add that I have an extra computer upstairs and just before sitting down here again tested:

1. The HDD showed itself fully operational to the upstairs pc
2. The EVO 860 was invisible on the upstairs pc, using the same cables, in the same port

Greg N

 

[USAFRet]

That sounds like a dead drive.
Time to contact Samsung for a replacement.

 

[gn842a]

OK. But it is very dispiriting.

 

[gn842a]

Thanks for taking the time to evaluate!

 

[USAFRet]

Thanks for taking the time to evaluate!

Good luck.

 

[gn842a]

I can confirm that it must have been a DOA Evo 860. I RMA'd the one that was giving me trouble and just to get on with this build went and bought another one at Best Buy. I plugged it in (same wires again) and it started right up. So that part of this story came out OK.

Right now I'm i the process of downloading my files from carbonite and that's going to take several days. I probably should have chosen the option they offer of sending you the data on a hard drive via courrier.

Thanks,
Greg N

 

[popatim]

Wow, glad you got it going. It's not often we see a dead Samsung SSD.