I know that we don't want to but I'm having problems. My mother computer had a virus 360 total security and tried to uninstall it just turns off screen make pc not work. So reinstalled windows and while installing drivers screen freezes and has red stuff restarted it and now it worked for a while but while doing windows update pc froze I waited a little nothing so restart now it won't go into windows and says put in windows disc go into recovery well it won't go into the installation screen to get to that. So I'm at a loss here please help.