[SOLVED] Is my Arris sb8200 bad?
- Thread starter Dewayne25
- Start date
Solution
- May 29, 2013
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You could have a cabling problem. The best thing to test is to run coax across the floor to where the cable connects to the outside of the house. Connect just the modem and see if the situation changes.
Most likely no. (I don't think I've ever seen an Arris modem fail).
More likely is that your isp is having issues. I would call them and tell them to run test on your modem because one of your channels isn't locking. I would also run packetlosstest.com at the 1080p setting and look for any late packets.
More likely is that your isp is having issues. I would call them and tell them to run test on your modem because one of your channels isn't locking. I would also run packetlosstest.com at the 1080p setting and look for any late packets.
Different modems connect differently to the same signal, so they may have to adjust the signal for this modem. To give you something for comparison, I just checked both of my modems at two different sites and both of them have a ton of uncorrectables--I need to call my isp as well!
Most cable isp call center agents can check the connection remotely. If they only have an answering service to 'call you back'. Don't expect them to call and keep calling until you get someone. No one calls anyone back these days. 🙁
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